You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

hilaryhacksel's avatar
hilaryhacksel
Helpful | Level 6
8 months ago

1Password suggestion to fix file downloads

It has come to 1Password's attention that file downloads don't work in Dropbox when the 1Password extension is installed in Safari. I did a technical deep dive into the issue and found the following ...
Third Party Integrations
  • hilaryhacksel's avatar
    hilaryhacksel
    6 months ago

    Thanks BenDBX I've tested the drop box fix with the 1Password workaround removed and can see both the download working and the 1Password code running in the same iframe!

     

    I see the developers decided to bump the timeout to 10 seconds (`1e4`) which is ample time on my apple M1 to switch between JS contexts. Hopefully slower computers don't have issues with this!

     

     

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager

Hi hilaryhacksel,

 

Thanks for your patience here! Our Engineers implemented a fix last week to resolve downloads failing on Safari with 1password. Please give it a shot and let us know if everything is working for you.

 

Thanks,

Ben

hilaryhacksel's avatar
hilaryhacksel
Helpful | Level 6
6 months ago

Thanks BenDBX I've tested the drop box fix with the 1Password workaround removed and can see both the download working and the 1Password code running in the same iframe!

 

I see the developers decided to bump the timeout to 10 seconds (`1e4`) which is ample time on my apple M1 to switch between JS contexts. Hopefully slower computers don't have issues with this!

 

 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Thanks hilaryhacksel! We will certainly keep an eye out to see if that affects any of our users. 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!