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juncheng's avatar
juncheng
New member | Level 2
28 days ago

Windows Server 2019: LTS App Still Shows Unsupported OS Message

I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after...
Desktop
Error Messages
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
28 days ago

Hi juncheng, thanks for providing this information.

Could you try reinstalling the Dropbox desktop application using this link to see if this helps?

Keep me updated with any details.

  • juncheng's avatar
    juncheng
    New member | Level 2
    28 days ago

    Hi, Jay 

    I tried uninstalling and reinstalling Dropbox, but the issue still persists.

    After installing and logging in, I get the same message saying that support for Windows 7, 8, and 8.1 has ended. Shortly after that, the app automatically closes.

  • cme2's avatar
    cme2
    Helpful | Level 6
    27 days ago

    Hi Jay

    Any updates related to the Windows desktop application issue with the LTS or latest release? 

    We have built workflows using your software and this block (and lack of Windows Server support) is pushing us to move away from Dropbox.

    Thank you!

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