You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ajborson's avatar
ajborson
Helpful | Level 7
3 years ago

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
Desktop
Setting up the apps
Sync
Windows
  • ajborson's avatar
    ajborson
    3 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

AGriffey's avatar
AGriffey
Explorer | Level 3

I upgraded to Win11 and now I am unable to right-click>Lock editing. How do I access this feature without having to use Dropbox.com?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi AGriffey, I hope you're doing well! 

Have you checked to make sure your desktop app is running? 

If so, what's its syncing status, please? 

Keep me posted!
  • AGriffey's avatar
    AGriffey
    Explorer | Level 3
    3 years ago

    All of my files are up to date. I checked and I do not have any sync issues.

    • DaveW26's avatar
      DaveW26
      New member | Level 2
      3 years ago

      Hello everyone.

       

      Happy new year and all the best to everyone.

       

      So I dont use these community threads much, but I am this close to throwing my brand new Surface Laptop out of the window.

       

      It is set up with WINDOWS 11, and not in S Mode. checked all the system configuration. I am trying to sign into my dropbox to download it, the files etc. But it doesnt recognise my password. i have dropbox plus. my old laptop is next to me and can sign in online etc no problem. but on my new one it says "oops looks like you may have forgotten your password..." etc.

       

      I haven't - it is correct.

       

      Anyone else have this issue when signing in and downloading drop box in windows 11? 

       

      Thanks in advance!

      Dave

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi DaveW26, let's see what we can find on this! 

        Can you try changing your password online, then trying to sign into your desktop app? 

        Let me know how it goes!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!