Forum Discussion

Helpful | Level 6

8 years ago

Solved

Smart Sync is default to online-only but not working

Hi all, In my Smart Sync settings, I have the default set to online-only. i.e. new files should be set to online-only. However, whenever someone adds a new folder+files to my shared folde...

Lusil
7 years ago
Hi don2d23 thanks for the detailed response on this.

Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon?

Also, out of curiosity, have you given the advanced reinstall a shot as well? Maybe that will do the trick.

Let me know of any update on the matter! :slight_smile:
Lusil
7 years ago
Hey don2d23, thanks for getting back to me on this and for providing the screenshots - much appreciated!

In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?

Cheers! :grin:

ajborson

Helpful | Level 7

4 years ago

Hi Megan,

The updated files do show up when I look on the Dropbox website.

I suspect there's an issue with the Dropbox app. It is in the list of apps I can get to through the Start menu, but when I click on it, nothing happens. There's no icon for Dropbox on the Taskbar or in the Hidden Icons cluster.

I tried (several times) to download and install the Dropbox app from the Dropbox website. The download seemed to go properly, and it started to install, but then stopped, and I got an error message to the effect that the installer could not open the proper files.

What do you suggest trying next?

ajborson

Helpful | Level 7

4 years ago

I downloaded Dropbox for S App again, and opened it. The up-to-date files are there, much like on the Dropbox website, but when I try to open a file (for example an Excel file, using Excel), it's empty. If I look for the file through Excel, it's not the up-to-date file. This isn't the answer...

Nancy
Dropbox Staff
9 days ago
Copy Link
Welcome back to our forum, kangas-tiac-net!
Can you send me a screenshot of the options you see at the moment? What are the exact steps you were taking to share your files from your desktop?
I’d also like you to clarify what you mean when saying you can do so when logging in to the app (feel free to send me a visual of what you see in that case, too).
Keep me in the loop.
kangas-tiac-net
Explorer | Level 4
9 days ago
Copy Link
It's pretty straightforward. Before I would log in on my desktop - NOT to Dropbox. I'd go the Dropbox header in File Explorer, and when I left clicked, it would give a somewhat highlighted option about "Copy Dropbox Link" and pasting the output would provide something to paste into an email (e.g., "her are my pics...").
I can get to the same result but now I have to log in to the Dropbox site and click on "Share" to get the link. It's an extra step.
Am I just missing an option?
- Mark
  Super User II
  9 days ago
  Copy Link
  That option still exists.
  
  Is Dropbox running on your device? What does it say if you mouse over its icon on the status bar and do you get the other menu options appearing?
  
  As Nancy said a screenshot would really help of what you do see on the context menu.

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Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web,...","body@stringLength":"944","rawBody":"

I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web, but updated files from my other computers do not show up as updated when I load them into their usual application on the desktop! (for example, I can \"see\" an updated Excel file in the Dropbox viewer, but when I try to open it up in Excel, I only get an older file.) I think the Dropbox app is not loaded in Windows 11, but when I attempt to install the download (both the regular and the extended), I get an error message that the files needed cannot be accessed. Is this the problem? If so, how do I fix it? The Microsoft Store only has something called Dropbox for S Mode (I don't have S Mode, as far as I know). Should I use that? This is both confusing and frustrating. Help!

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Hi Megan,

The updated files do show up when I look on the Dropbox website.

What do you suggest trying next?

","body@stringLength":"672","rawBody":"

Hi Megan,

The updated files do show up when I look on the Dropbox website.

What do you suggest trying next?

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So...

The secret (as is sadly so often the case) is a re-start.

Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

I don't understand this, but it did the trick.

thanks to Megan and Jay for your help!

Andy

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2021-12-30T06:25:18.601-08:00","lastPublishTime":"2021-12-30T06:25:18.601-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":26513},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:566989/message:567342","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"323","rawBody":"

So...

The secret (as is sadly so often the case) is a re-start.

Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

I don't understand this, but it did the trick.

thanks to Megan and Jay for your help!

Andy

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Windows 11 Upgrade and cannot get Dropbox to work properly","moderationData":{"__ref":"ModerationData:moderation_data:567133"},"body":"Hi ajborson, are you able to download and install the full Dropbox desktop application from this link?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"102","kudosSumWeight":0,"postTime":"2021-12-29T04:29:54.159-08:00","lastPublishTime":"2021-12-29T04:29:54.159-08:00","metrics":{"__typename":"MessageMetrics","views":23643},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:566989/message:567133","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDU2NzEzNyw1NjcxMzc","node":{"__ref":"ForumReplyMessage:message:567137"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"379","rawBody":"Hi , are you able to download and install the full Dropbox desktop application from this link?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:567133_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:567137":{"__typename":"ModerationData","id":"moderation_data:567137","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:567137":{"__typename":"ForumReplyMessage","uid":567137,"id":"message:567137","revisionNum":1,"author":{"__ref":"User:user:319246"},"readOnly":true,"repliesCount":15,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:567133"},"conversation":{"__ref":"Conversation:conversation:566989"},"subject":"Re: Windows 11 Upgrade and cannot get Dropbox to work properly","moderationData":{"__ref":"ModerationData:moderation_data:567137"},"body":"

Yes. I can open the web-based Dropbox, and it's up-to-date. The problem occurs when I try to either access a Dropbox file from one of my Office applications (Excel, Word), or open a file from the web-based Dropbox into the Office application (in which case it does not load up, or I get the non-updated file from before I upgraded to Windows 11).

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-12-29T05:44:02.371-08:00","lastPublishTime":"2021-12-29T05:44:02.371-08:00","metrics":{"__typename":"MessageMetrics","views":23636},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:566989/message:567137","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDU2NzE0NSw1NjcxNDU","node":{"__ref":"ForumReplyMessage:message:567145"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"365","rawBody":"

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:567137_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:567145":{"__typename":"ModerationData","id":"moderation_data:567145","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:567145":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:567145","revisionNum":1,"uid":567145,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:567137"},"conversation":{"__ref":"Conversation:conversation:566989"},"subject":"Re: Windows 11 Upgrade and cannot get Dropbox to work properly","moderationData":{"__ref":"ModerationData:moderation_data:567145"},"body":"The link I provided should give you the download to install the Dropbox desktop application.
\n
\nHave you disabled installations from outside the Microsoft store?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"169","kudosSumWeight":0,"repliesCount":14,"postTime":"2021-12-29T06:13:42.971-08:00","lastPublishTime":"2021-12-29T06:13:42.971-08:00","metrics":{"__typename":"MessageMetrics","views":23631},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:566989/message:567145","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"177","rawBody":"The link I provided should give you the download to install the Dropbox desktop application.
\n
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Forum Discussion

Smart Sync is default to online-only but not working

The ignore folder command isn't working; the folder is not being ignored.

Why am I not eligible for Dropbox on File Provider?

Dropbox Plus - having troubling signing into my account when using Android devices.

Sync results under "Your Activity" show's yesterday's synced files not today's.

Dropbox icon missing in Login items & Extensions on Mac OS