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Forum Discussion
JuanHerrero
6 years agoHelpful | Level 6
What does 'refresh to update' on my offline files mean? How can I do it?
I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update". Can someone please tel...
- 6 years ago
I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.
Lusil
Dropbox Staff
Hi there JuanHerrero,
Initially, I wanted to mention what the different icons mean when you make a folder or file offline:
- Green icon: Your offline files are up to date.
- Blue syncing icon: Your files are currently downloading to your device.
- Yellow exclamation point icon: There is a newer version of your folder available.
In general, when you’ve ensure that you’re connected through a data or WiFi network, the files should automatically update for you.
If this doesn’t occur or you’re not seeing any relevant option, could you please attach a screenshot (without any personal info) in your next reply?
Thanks in advance!
DB_Is_Broken
5 years agoHelpful | Level 5
Lusil, this has been a problem for many people including myself for a long time now.
You all over at Dropbox have enough info from all the complaints. You know this is a problem
You have a feature that people are paying for that is not working.
Fix it, or just flat out tell people that Dropbox has made a consious business descision to no longer support this feature and stop wasting people's time.
- Pan0545 years agoHelpful | Level 6
Don’t think anyone is listening anymore and the local files situation is only getting worse with the constant download of unchanged files.
I'm now testing OneDrive and so far the local copies seem to work as expected, but it is ealy days yet. The upload is as slow, if not slower, than DB (yes, that IS possible). I haven't tested synching or customer support, but I'll keep this forum informed of my findings.
If OD works as expected, I'll exercise the only right that seems to be left to DB customers: walk.
- itsmaku5 years agoHelpful | Level 6
This unnecessary "feature" is bugging me for months, and its never ever works! Wherever I pull refresh, files are still with yellow icon. Im not even sure what I'm paying for :/
Maybe DropBox should focus on file sync (a.k.a. why people use it ) and not becoming cloud-based-evernote-basecamp-whatever-tool.
- Pan0545 years agoHelpful | Level 6
I couldn’t agree more, Itsmaku. DB seems to direct more resources to developing sales gadgets than to keeping their core functions running.
BTW, don't be fooled by the 'Resolved' button, the refresh only seems to try to download all files again (may take hours or days), just to end up with many 'yellow !' icons and 'blue chasing-arrow' icons again. It is just broken, and that is all there is to it. I can't see DB giving this any priority, or they would have done so by now, imo.
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