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Forum Discussion
What do the changes for Samsung users mean?
Hi! Just read the info on the changes taking effect in April, and wondering what this means for me getting images etc from my Samsung devices to my dropbox account. Will I still be able to upload via...
- You'll still be able to upload and access your files through the Dropbox app. It's just the integration into Samsung's own apps that will no longer be available. This is due to Samsung using an older Dropbox API that is being retired.
- You need to contact Samsung then. It was Samsung that built that functionality into their own apps. It was Samsung that failed to update their applications to use the new Dropbox API (and they had over a year to do so).
This is not a Dropbox issue and Dropbox has no control over how Samsung chooses to integrate the service into their own products.
I also wonder if anyone else is unhappy with this new change? Especially those who pay for extra space like me? Now having to stop, open drop box app upload to phone then try to go bk to what I was doing before those extra steps to share a pic from my phone gallery will be costing them my business from my android and iphone👎🏻😖🙁😣😡
LuisA1Dropbox Staff
Hi,
You can share photos and videos that have been uploaded to Dropbox directly from the Dropbox Android app without having to first save it your device. You can do this by using the "Export" function when viewing the file in the Dropbox Android app.
I hope this helps!
- Im furious, i pay also and I'm running fast paced businesses. I need to press 'reply' to emails and attach a document. But now it's impossible.
I will have to change to One Drive unless anyone knows of a better alternative?- Rich
Super User II
You need to contact Samsung then. It was Samsung that built that functionality into their own apps. It was Samsung that failed to update their applications to use the new Dropbox API (and they had over a year to do so).
This is not a Dropbox issue and Dropbox has no control over how Samsung chooses to integrate the service into their own products.
- I just switched to note9 and yesIyes I am unhappy with the change. Why did Samsung go back to older API, I wonder?
- Rich
They didn't go back to the older API. They simply never updated their apps to use the new API. When the old API was retired, they could no longer integrate with Dropbox without updating their apps to using the new API.
- Ok, I'm not a programmer just an everyday user trying to use today's technology. I waited this long to change devices because it is my habit to give new hardware time to be in the real world. Just so things like this could be ironed out. It makes no since that Samsung would refuse to adopt the new code just to spite Dropbox. It is part of the tech world that things change, almost daily in fact. I realize that Samsung and Google are somewhat strategic partners (Google is Android but lots of manufacturers use Android it's primarily open source) but why would Samsung make sure that Google Drive be accessible as an account yet slight Dropbox and Amazon? Is it an attempt to force users to Samsung Cloud? Why on earth would a user do that instead of just upping my Google Drive storage capacity? And, why doesn't Dropbox do what they need to do to get Samsung to restore the functionality?
I know you're not a Dropbox employee so yo can't really answer the question and I don't want to put you in the position of defending Dropbox.
