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Forum Discussion

GeorgeW751's avatar
GeorgeW751
Explorer | Level 3
2 years ago

We can't restore to this computer since it's already backing up

I just installed and setup Dropbox Backup. The Mac Dropbox Backup app seems to be out of sync with my Dropbox Backup. My initial backup of several folders completed long ago (1:52 pm), but even now (...
Computer Backup
desktop
Install
Restore
Setting up the apps
  • Megan's avatar
    Megan
    2 years ago

    Hi GeorgeW751, yes it's normal. 

     

    You're already using the feature on the device, so you shouldn't be able to restore, something that's already active.

     

    As for restoring deleted content, I suggest you do this using your deleted files page, or events page instead. 

GeorgeW751's avatar
GeorgeW751
Explorer | Level 3

Hi Megan,

 

Yes, I just upgrade to Dropbox Plus and created a backup of 4 folders, including the Documents folder on my Mac ( disabled iCloud syncing of the Documents folder). I was trying to verify that I could delete a file and restore it.

 

Here's what I am seeing:

 

I tried totally deleting my backup (both in the App and at the Dropbox site). But I still get the same results.

 

As noted, the last backup completed at 3:46 pm. I noted at the Dropbox site, the file that I deleted was deleted from the backup (Backups/Mac1/Hugo/apnet/hugo.toml.

 

So why is the "Restore" button not working? The sync status is "Everything is up to date."

 

Thanks,
George

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi GeorgeW751, the Restore function is only used when restoring a Backup to a new device. It doesn't work on the same device you're currently using, since this is the place the backup is coming from.

 

As per the message, it sounds like the backup is still ongoing. If you click the Dropbox icon in the menu bar, what is the current status of the app?

  • GeorgeW751's avatar
    GeorgeW751
    Explorer | Level 3
    2 years ago

    I guess that I need to read the documentation closer. Here's what I am seeing this morning:

     

    Given how backups are suppose to work (I need to read the docs closer), is that "We can't restore to this computer since it's already backing up" mouse-over message normal?

     

    Thanks,

    George

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi GeorgeW751, yes it's normal. 

       

      You're already using the feature on the device, so you shouldn't be able to restore, something that's already active.

       

      As for restoring deleted content, I suggest you do this using your deleted files page, or events page instead. 

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