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Forum Discussion

Trailerman's avatar
Trailerman
Helpful | Level 7
11 months ago

Unable to manually move Dropbox folder to users/[user]/cloud storage

Hi,   We have two identical MacBook Pro systems and need to keep them synced.  In order to do this properly, we need the Dropbox folder to be located in the same location on both systems.   O...
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  • Trailerman's avatar
    Trailerman
    10 months ago

    I just wanted to share that we found the solution to this issue.  It took a month, and should perhaps be more widely available.  Basically, Dropbox will not permit a File Provider upgrade, if the number of files being synced exceeds 300,000.  The solution for us was to unsync a bunch  of content to get below that limit, then apply the upgrade (which appeared automatically), then resync the full data set.   Aside from a few minor teething issues, things seem to be working, and this has finally enabled us to sync our systems bu having Dropbox located in the same location.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Trailerman, thanks for letting us know about this.

 

Can you please give me the ticket number for your communication with our support team, as a first step?

 

Manually moving the Dropbox folder to that location shouldn't be possible indeed, but I'll happily look into this for you.

 

Thanks in advance!

Trailerman's avatar
Trailerman
Helpful | Level 7
11 months ago

Hi Hannah,

 

Many thanks for your response.

 

Ticket #23020638,  

 

Ticket #22972347

Ticket #23064167 

 

... all relate to this issue.

 

Unfortunately your support reps keep closing the case before it has been resolved.

 

I'd be hugely grateful for your help in getting a proper solution to this issue.

 

Kind regards,

 

Jules

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey Jules! Sorry for jumping in, and thanks for the ticket numbers. 

     

    You mentioned in the beginning that one of your computers appears to be ineligible for the Dropbox for macOS on File Provider update. 

     

    Did you receive an error message perhaps? Can you send me a screenshot of what you see on your end? 

     

    I’d like to have a look, and check if there’s another workaround here.

    • Trailerman's avatar
      Trailerman
      Helpful | Level 7
      11 months ago

      Hi Nancy - many thanks for your response.  Here's what Dropbox tells me on the system in question:

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thanks for the screenshot! From what I understand, your device isn’t generally ineligible for the update. However, it seems that the update hasn’t been rolled out to this one yet. 

         

        What I’d like you to do is to make sure your desktop app is up to date first, and then, check out these steps. 

         

        To grant full disk access to Dropbox on your device, please follow the steps outlined here, according to your OS version.

         

        Let me know if this helps at all.

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