You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JulzOz's avatar
JulzOz
Helpful | Level 5
8 months ago

Unable to connect to Dropbox App ver 195.4.4995 on new Mac OS 14.3

Hello, I have a new MacBook Air running OS 14.3.  I used the migration assistant to move all data over to new machine.  Dropbox would not work.  I deleted the app and cleared the Library folder an...
Desktop
Install
Mac
Setting up the apps
  • JulzOz's avatar
    JulzOz
    8 months ago

    Thanks for your reply.
    FireVault is a disk encryption program in Mac OS.
    I have solved the problem by completely removing Dropbox from my Mac and doing an advanced installation.
    Dropbox is working properly now.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi JulzOz, thanks for bringing this to our attention.

 

Could you clarify what FireVault is exactly, and why it could interfere with the installation of the app?

 

This will help me to assist further!

  • JulzOz's avatar
    JulzOz
    Helpful | Level 5
    8 months ago

    Thanks for your reply.
    FireVault is a disk encryption program in Mac OS.
    I have solved the problem by completely removing Dropbox from my Mac and doing an advanced installation.
    Dropbox is working properly now.

    • Maureen K.1's avatar
      Maureen K.1
      Explorer | Level 4
      8 months ago

      How do you do this? And do you lose your files? Thanks!

       

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!