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BogBeast1's avatar
BogBeast1
Explorer | Level 4
5 years ago

"This computer is already linked to a Dropbox account" - except the desktop app seems not to be

I have had DB free installed on the same 5 Xubuntu machines for years. From before the time of the 3 host limit, so they have been working fine.   Now, I suspect after some updates, the db client...
desktop
Error Messages
Linux
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi BogBeast1; happy Monday!

 

BogBeast1 wrote:

I can't unlink the clients because it doesn't think its linked. Also, I don't want to remove dropbox and re-install as I don't want to be limited to just 3 machines..

 

Can you please elaborate on this part for me or forward me a screenshot of the problem so I can have a look too?

 

As you know, if you're a Basic user and you linked more than three devices prior to March 2019, all of your previously linked devices remain linked normally, however, if you'd like or need to link a new device - or re-link a previously linked device - you must unlink devices until you come below your limit. After this you can link your new devices, up to the limit of three.

 

You can see the list of your connected devices here: 

 

 

Additionally, you can sign-in to your Dropbox account and access your files on any device through our website at www.dropbox.com.

 

That said, have you tried this with another browser as the default one to exclude browser specific issues?

 

Let me know what you find! 

  • BogBeast1's avatar
    BogBeast1
    Explorer | Level 4
    5 years ago

    Ok. So I am trying to logon to the DB website and I am unable to.  My password no longer works. 

     

    When I try a reset I get a "Sorry, this account is disabled."

     

    I guess this must be the reason. How come my account is disabled? - it's in use every day

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the additional info BogBeast1.

       

      Can you also post a screenshot of the exact error you get so we can have a visual too?

      • BogBeast1's avatar
        BogBeast1
        Explorer | Level 4
        5 years ago

         

        Thanks for the help Walter 

         

        One of the machines is a VM which I have a snapshot for. If a revert to an earlier snap, dropbox connects fine and syncs. The client installed in the snap is a v92 client.

         

        At some point, the db client seems to auto-update without asking to v95.4.441. At that point, the client is no longer linked and it auto launches the browser to try and link

         

         

        Here I am kinda stuck. cant unlink or link...

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