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Forum Discussion
The "signature" function in the app on my iPad isn't working, any ideas?
The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
- Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
Same issue! Just started happening. Latest version of Dropbox, iOS 13.1, iPad Pro Model MU1D2LL/A2013. Re-started iPad, re-started Dropbox, tried multiple PDFs, blah blah blah no difference.
Lusil
Dropbox Staff
Dropbox StaffThanks for checking that out for me Klix88 and sorry to hear that you're also having this issue, WideSmiler.
I've sent you both a ticket to the email address associated with your Community profile, so when you have the chance, please check your inboxes and we'll take it from there.
Also, ScottyF, I've made sure to pass your comments along to the specialized member of my team reviewing this for you. Rest assured, as soon as they have more info, they'll get back to you via email and let you know of any updates.
Thank you in advance, everyone!
I'm also having the same issue: DropBox crashes when I attempt to sign a PDF document. This happens consistently for all PDF documents that I've tried. If I uninstall Dropbox and re-install, then the first time I sign a document (where it prompts me to actually draw my signature) it works, but any time I attempt to use an existing signature, it crashes. Very frustrating, and I hope this gets fixed soon.
Dropbox 162.2 on iPad MR7G2LL/A running iOS 13.1.2.
- Lusil
Hi SteveC4872, welcome to the Dropbox Community!
Could you also confirm for me if you've tried clearing your cache by any chance?
Thanks in advance!
I have not previously explicitly cleared the cache. But I have uninstalled Dropbox and re-installed multiple times.
I just now tried clearing the cache. It did not make a difference: it still crashes once I click the pen icon (after opening the PDF, and choosing "Add text or signature").
