You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ScottyF's avatar
ScottyF
Helpful | Level 6
6 years ago

The "signature" function in the app on my iPad isn't working, any ideas?

The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
Mobile
Setting up the apps
  • ScottyF's avatar
    ScottyF
    6 years ago
    Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
WideSmiler's avatar
WideSmiler
New member | Level 2
6 years ago

Same issue! Just started happening. Latest version of Dropbox, iOS 13.1, iPad Pro Model MU1D2LL/A2013. Re-started iPad, re-started Dropbox, tried multiple PDFs, blah blah blah no difference.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for checking that out for me Klix88 and sorry to hear that you're also having this issue, WideSmiler. 

    I've sent you both a ticket to the email address associated with your Community profile, so when you have the chance, please check your inboxes and we'll take it from there. 

    Also, ScottyF, I've made sure to pass your comments along to the specialized member of my team reviewing this for you. Rest assured, as soon as they have more info, they'll get back to you via email and let you know of any updates. 

    Thank you in advance, everyone! 

    • SteveC4872's avatar
      SteveC4872
      New member | Level 2
      6 years ago

      I'm also having the same issue: DropBox crashes when I attempt to sign a PDF document. This happens consistently for all PDF documents that I've tried. If I uninstall Dropbox and re-install, then the first time I sign a document (where it prompts me to actually draw my signature) it works, but any time I attempt to use an existing signature, it crashes. Very frustrating, and I hope this gets fixed soon.

       

      Dropbox 162.2 on iPad MR7G2LL/A running iOS 13.1.2.

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hi SteveC4872, welcome to the Dropbox Community!

        Could you also confirm for me if you've tried clearing your cache by any chance?

        Thanks in advance!

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