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Forum Discussion
The "signature" function in the app on my iPad isn't working, any ideas?
The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
- Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
I am having the same problem. Has anyone found a solution as yet?
Lusil
Dropbox Staff
Dropbox StaffHi there Klix88,
Thanks for checking in with us here! We'd be more than happy to help.
Could you just let us know a bit more info, such as:
- Are you getting any error messages when trying to user the feature? If so, a screenshot (without personal info) would be very helpful.
- Have you ensured that you have the most up to date version of the app?
- Do you get this behavior with every or certain files?
Let us know what you find!
Hello Lusil, Yes it has occurred with every document I have tried so far. There is no message it just shuts dropbox down. I can place text, just cannot sign. Yes I have the most current version of the app.
- Hi, I check everyday to see if the signature function has been resolved and refresh the app updates too without success. Do we have a time when the bugs are to be fixed pls?
Good morning
I have the same problem
Any fix ?
Thanks
Lusil wrote:Hi there Klix88,
Thanks for checking in with us here! We'd be more than happy to help.
Could you just let us know a bit more info, such as:
- Are you getting any error messages when trying to user the feature? If so, a screenshot (without personal info) would be very helpful.
- Have you ensured that you have the most up to date version of the app?
- Do you get this behavior with every or certain files?
Let us know what you find!
No error message, only an exit out of dropbox;
I have the last versions dropbox, adobe and Ios 13I get in all pdf files
- Fiona
Thanks for posting to the right thread about this and all the info you provided. Can I check this for you via email jbsts. I can email you at the email address asssociated with your Community profile?
I'm having the same issue.
It appears to be happening for all PDFs since upgrading to iOS 13 (I'm on 13.1.3) on my iPad Pro 10.5-inch (model MPME2LL/A).
I am on the latest version of Dropbox. The app crashes with no warning the moment I tap the feather icon (under Add Text or Signature).
This is my main purpose for using my iPad, so a fix would be greatly appreciated.
