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Forum Discussion
The "signature" function in the app on my iPad isn't working, any ideas?
The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
- Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
When trying to add a signature to a PDF document in the Dropbox app on iPad Pro (iOS 13.1.2), Dropbox app crashes and I need to restart the app. I am able to access documents fine but as soon as I select to add a signature to a document, the Dropbox app crashes. Was able to add a signature to a document prior to updating to iOS13. I have also updated the Dropbox app to the latest version available through the Apple App Store.
- I reported this to Dropbox, I can still do it on my Mac and iPhone, so for me it’s only with my iPad running the new iPad os. Waiting for a solution
- Daphne
Dropbox Staff
Hey all!
Just as a side note, I've merged your thread here BrindleysCA and DB825. Would you mind taking a look at my previous response and let me know what you find there?
ScottyF, I also located your reply in another thread and have merged it to your original post. To have a better look into this I've reached out to your email address associated with your Community profile. Please check your inbox when you have a moment and we'll go from there if you'd like.
Keep me posted - thanks!
Hi Daphne, I have read your mail but when I respond...It gves me a temporary error.
Thanks again for offering to assist.
Any news or solutions available yet?
Scotty
I am having the same problem. Has anyone found a solution as yet?
- Lusil
Hi there Klix88,
Thanks for checking in with us here! We'd be more than happy to help.
Could you just let us know a bit more info, such as:
- Are you getting any error messages when trying to user the feature? If so, a screenshot (without personal info) would be very helpful.
- Have you ensured that you have the most up to date version of the app?
- Do you get this behavior with every or certain files?
Let us know what you find!
Hello Lusil, Yes it has occurred with every document I have tried so far. There is no message it just shuts dropbox down. I can place text, just cannot sign. Yes I have the most current version of the app.
