You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
The operation can’t be completed because “Folder name” needs to be downloaded.
I am on Mac OS Monterey running dropbox basic. When I try to delete a folder I get the error message 'The operation can’t be completed because “Folder name” needs to be downloaded.' Also my sync icon...
Problem solved. I tried everything advised by dropbox support - unticking login items, making sure other back-up programs weren't affecting etc. These didn't work, so I unistalled dropbox (quit from menu bar avatar, dragged Dropbox to the recycle bin and did a clean up of residual items using CClean (free version), I also deleted the Dropbox folder located in the Cloudstorage folder (probably best to back-up before you do this) - to find where your dropbox flder is - right click it and choose show enclosing folder. I downloaded the latest Dropbox again and installed - during installation it said that it could not find the dropbox folder - I choose re-link. Now all the icons appear correctly (blue as syncing, green once synced) and I can delete folders within Finder - all my files are downloading/sycing from the online version, which will take a while, but everything seems to be working fine now.
Calvin2DBX
Dropbox Staff
Dropbox StaffHi Lui Hepworth and Dmitri772,
Let's drill down on the source of the problems here.
Lui Hepworth, did the icons change at all to the kind shown here:
https://help.dropbox.com/sync/macos-sync-icons ?
If they're completely missing, a screenshot of how the files appear, for any clues, would still be great to have.
Also, try the actions again when the Dropbox app is not running, like Dmitri772 was advised, and let me know if that helps in your case.
Dmitri772, if moving from the Documents folder to non-Dropbox locations works just fine, they should also move to Dropbox locations when the app isn't running, if it's anything to do with the app, so there must be something more to it.
Are either of you using Computer Backup at all, to sync folders outside Dropbox, such as Desktop, Documents, and Downloads?
Do the file actions complete if you start them on the website, instead, and let the changes sync down to the computer? Also, if you can send me the ticket number for the specialized support case, that would be great!
Thanks in advance!
Hi
In Finder I created this new folder called TEST. I added a txt file and a png - the icon at the top of the screen showed it was syncing. No icons seen in Finder at all:
(Edited by moderator to remove personally identifiable information per Dropbox Community Guidelines)
In Finder I delted the two files without any problem. But I could not delete the folder.
I quit dropbox from the menu at the top of the screen and tried to delete the folder, but still couldn't. Error message shown again:
(Edited by moderator to remove personally identifiable information per Dropbox Community Guidelines)
I went to Dropbox online and deleted the folder without problem. I restarted Dropbox - it immediately synced and the folder dissapeared from Finder.
In Finder I tried moving files from one folder to another - no problem with that either.
I use iDrive to backup my laptop . I looked through the list of folders that iDrive backs up - I found Mac HD > Users > username > .dropbox is ticked -
Also Library > Cloudstorage > Dropbox -
I have unticked them.
There is also a folder Library > Cloudstorage > .DS_Store - should I untick that? I will post this now - then re-start and post again after...
After the above I re-started my laptop. Dropbox re-started automatically. Still the same problem - no icons, cannot delete the folder.
I quit dropbox and re-started my laptop -Dropbox started automatically. Still the same.
I excluded all Library and Username > Library from the iDrive backup - re-stared laptop - still the same problems.- Jay
Hi Lui Hepworth, are you able to mark files as available offline, so that they get a sync icon on them?
No - when I right click the folder or files the option doesn't appear. When I first upgraded to the new dropbox - it said it was moving the dropbox folder to CloudStorage. At that point everythign worked, but I had to right click each top level folder and make them avail offline. But since intalling the latest Montery update I've had these problems.
