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Forum Discussion

sabaris's avatar
sabaris
Helpful | Level 5
7 months ago

The newly installed Dropbox won't open on my laptop with Windows 10.

newly installed dropbox (laptop, windows 10) will not open so cannot move it to file explorer
Desktop
Install
Setting up the apps
Windows
  • sabaris's avatar
    sabaris
    7 months ago
    Hi Megan, thanks so much for your help. I have resolved the problem more or less and can live without sync for now as I am used to copying files to usbs snd dropbox as I go.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey sabaris, do you have a small Dropbox icon, next to your WiFi on your task bar?

 

If so, then would you mind clarifying the app's syncing status at the moment? 

 

Have you also ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this? 

sabaris's avatar
sabaris
Helpful | Level 5
7 months ago
Hi Megan, thanks so much for your help. I have resolved the problem more or less and can live without sync for now as I am used to copying files to usbs snd dropbox as I go.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    If you need anything else sabaris, don't hesitate to give us a shout. 

     

    Enjoy your Monday! 

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