You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
stuartstuart
10 days agoNew member | Level 1
The Dropbox icon is gray in my menu bar and the desktop app won't start.
Dropbox for mac: menu bar icon is gray and when I click it the animation starts but my desktop app never starts or connects. This has now happened on two macs. I've tried everything. Can still acc...
- 10 days ago
Thanks for the extra info, stuartstuart! Appreciate all the details you’ve shared.
Have you followed the steps provided here to perform an advanced reinstall?
stuartstuart
New member | Level 1
Did just reinstall after deleting the Application and the Dropbox folder in Application Support folder, and the Dropbox folder in my Finder did update with something I updated via the web today, but the menu bar icon is still gray and doing the same thing, and adding a new item to the Finder dropbox doesn't sync.
Nancy
10 days agoDropbox Staff
Thanks for the extra info, stuartstuart! Appreciate all the details you’ve shared.
Have you followed the steps provided here to perform an advanced reinstall?
- stuartstuart5 days agoNew member | Level 1
I will give that a try and report back!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!