You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
The Dropbox desktop application will no longer be supported for Windows 7, 8 and 8.1 on October 22nd
Congratulations Dropbox! You've just put the nail in the coffin of all W7 users who prefer not to be spied on and constantly used for data scraping!
Well done. If the constant scaremonger naggi...
Jay
Dropbox Staff
Dropbox StaffHi Clive48, it is possible that you have the Dropbox desktop application running in compatibility mode on Windows 10?
Hi. I am on Win 10 & not using Dropbox in compatibility mode. Infact, I uninstalled Dropbox as per ur support page, deleted all folders, reg edit entries and reinstalled using the latest installer 1.3.911.1, ins
talled Dropbox files in a different folder but still I am getting the same Support error.
I am using Windows 10 Enterprise for Virtual Desktops OS Build 19045.5131
Please check and fix the issue as I am unable to use Dropbox due to this.
I wanted to attach the logfile but the attachment button is also not working here. I tried 2 different browsers. So have to make a fresh post.
I then tried the offline Dropbox installer which also failed to work on my Win 10. The error log is copied below as attachment button here is not working.
bn.BUILD_KEY: Dropbox
bn.VERSION: 210.5.4894
bn.constants.WINDOWS_SHELL_EXT_VERSION: 76
bn.is_frozen: True
machine_id: 992fa5ef-c5cd-44aa-bc73-45bcc1f54162
pid: 4748
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.911.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.911.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Home\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Home\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'E:\\Dropbox'
real_path='E:\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\210.5.4894\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\210.5.4894\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: E:\Temp;
TEMP: E:\Temp;
tempdir: 'E:\\Temp;'
real_path='E:\\Temp;'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 950, in wrapper
File "desktop/dropbox/client/main.py", line 7136, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6583, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6504, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 294, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"
- Walter
Hey Clive48 - thanks for all the additional information there.
Could you try an advanced reinstall and let us know if you get the same results?
Hi
I had already tried Advance Reinstall option wout any luck. Infact, post Adv Reinstall, I was getting a different error popup with the link to logs to share with Dropbox support. Logs are as above. Now Dropbox doesn't start only as per screen shot below. There is some bug in your app which you need to fix. Till then disable the Windows 7 etc support popup.
HelloClive48
Based on the log that you provided, it appears that you are trying to setup your Dropbox folder on your E: drive. Dropbox is failing to start because it cannot create the E:\Dropbox\.dropbox.cache folder due to insufficient permissions.
What kind of drive is the E: drive? Is it internal or external? Does it use NTFS as file system? I am trying to figure out what is different about it that would lead to the failure of creating the “Dropbox” and “Temp” folders on it.
When you try to install Dropbox with default settings (so standard location for the Dropbox folder) does it still give you this kind of failure when starting up Dropbox?
Thanks,
Andrew (DBoxTips)
