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Helpful | Level 7

9 months ago

The Dropbox desktop application will no longer be supported for Windows 7, 8 and 8.1 on October 22nd

Congratulations Dropbox! You've just put the nail in the coffin of all W7 users who prefer not to be spied on and constantly used for data scraping! Well done. If the constant scaremonger naggi...

New member | Level 1

5 months ago

Hi. I am using Windows 10. I am getting Dropbox popup for past few days that "Dropbox is removing support for Windows 7,8,& 8.1. Why am I getting this with only option is to Exit dropbox as per attached. Pl fix the issue to stop spamming Win 10 and above users.

screenshot

Jay
Dropbox Staff
5 months ago
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Hi Clive48, it is possible that you have the Dropbox desktop application running in compatibility mode on Windows 10?
- Clive48
  New member | Level 1
  5 months ago
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  Hi. I am on Win 10 & not using Dropbox in compatibility mode. Infact, I uninstalled Dropbox as per ur support page, deleted all folders, reg edit entries and reinstalled using the latest installer 1.3.911.1, ins
  talled Dropbox files in a different folder but still I am getting the same Support error.
  I am using Windows 10 Enterprise for Virtual Desktops OS Build 19045.5131
  Please check and fix the issue as I am unable to use Dropbox due to this.
  I wanted to attach the logfile but the attachment button is also not working here. I tried 2 different browsers. So have to make a fresh post.
  I then tried the offline Dropbox installer which also failed to work on my Win 10. The error log is copied below as attachment button here is not working.
  
  bn.BUILD_KEY: Dropbox
  bn.VERSION: 210.5.4894
  bn.constants.WINDOWS_SHELL_EXT_VERSION: 76
  bn.is_frozen: True
  machine_id: 992fa5ef-c5cd-44aa-bc73-45bcc1f54162
  pid: 4748
  cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.911.1'
  real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.911.1'
  mode=0o40777 uid=0 gid=0
  parent mode=0o40777 uid=0 gid=0
  HOME: None
  appdata: 'C:\\Users\\Home\\AppData\\Local\\Dropbox\\instance1'
  real_path='C:\\Users\\Home\\AppData\\Local\\Dropbox\\instance1'
  mode=0o40777 uid=0 gid=0
  parent mode=0o40777 uid=0 gid=0
  dropbox_path: 'E:\\Dropbox'
  real_path='E:\\Dropbox'
  mode=0o40777 uid=0 gid=0
  parent mode=0o40777 uid=0 gid=0
  sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
  real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
  mode=0o100777 uid=0 gid=0
  parent mode=0o40777 uid=0 gid=0
  trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\210.5.4894\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
  real_path='C:\\Program Files (x86)\\Dropbox\\Client\\210.5.4894\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
  not found
  parent not found
  TMP: E:\Temp;
  TEMP: E:\Temp;
  tempdir: 'E:\\Temp;'
  real_path='E:\\Temp;'
  mode=0o40777 uid=0 gid=0
  parent mode=0o40777 uid=0 gid=0
  Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
  fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"
  The above exception was the direct cause of the following exception:
  Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 950, in wrapper
  File "desktop/dropbox/client/main.py", line 7136, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6583, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6504, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 294, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
  dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"
  - Walter
    Dropbox Staff
    5 months ago
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    Hey Clive48 - thanks for all the additional information there.
    
    Could you try an advanced reinstall and let us know if you get the same results?
lycra
Collaborator | Level 9
5 months ago
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We have the same issue using Windows Server 2019. Dropbox cannot be started anymore.. What can we do!?
- Hannah
  Dropbox Staff
  5 months ago
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  Hey lycra, can you check Ben's reply here, to see if it helps even though it's not specific to Windows Server 2019?
  - lycra
    Collaborator | Level 9
    5 months ago
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    Hi and for the hint regarding early releases.
    I changed the toggle to stable and installed the LTS version. Is is currently indexing 360.000 files. Lets see if is working afterwards. I will keep you informed.

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You've just put the nail in the coffin of all W7 users who prefer not to be spied on and constantly used for data scraping! \n \n Well done. If the constant scaremonger naggi...","body@stringLength":"935","rawBody":"

Congratulations Dropbox! You've just put the nail in the coffin of all W7 users who prefer not to be spied on and constantly used for data scraping!

Well done. If the constant scaremonger nagging about running out of space, the constant begging to upgrade, the incessant app updating demands, the constant USB device interrogation upon connection wasn't enough of an incentive to finally ditch Dropbox for good, then the cutting off of users of a still perfectly good and functional, non-spyware infested OS will be the last straw. Thank you Dropbox for giving me the incentive to go to your competitors instead and get out of your ever more bloated crapware ecosystem.

Sometimes, people need a little push to get away from what's comfortable and familiar, even though they suspect just how bad that relationship is for them. I thank you Dropbox for giving me this little push. Goodbye.

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Congratulations Dropbox! You've just put the nail in the coffin of all W7 users who prefer not to be spied on and constantly used for data scraping!

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Hi. I am using Windows 10. I am getting Dropbox popup for past few days that \"Dropbox is removing support for Windows 7,8,& 8.1. Why am I getting this with only option is to Exit dropbox as per attached. Pl fix the issue to stop spamming Win 10 and above users.

screenshot

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The Dropbox desktop application will no longer be supported for Windows 7, 8 and 8.1 on October 22nd","moderationData":{"__ref":"ModerationData:moderation_data:807353"},"body":"

Hi Clive48, it is possible that you have the Dropbox desktop application running in compatibility mode on Windows 10?

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Hi , it is possible that you have the Dropbox desktop application running in compatibility mode on Windows 10?

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Hi. I am on Win 10 & not using Dropbox in compatibility mode. Infact, I uninstalled Dropbox as per ur support page, deleted all folders, reg edit entries and reinstalled using the latest installer 1.3.911.1, ins

talled Dropbox files in a different folder but still I am getting the same Support error.

I am using Windows 10 Enterprise for Virtual Desktops OS Build 19045.5131

Please check and fix the issue as I am unable to use Dropbox due to this.

I wanted to attach the logfile but the attachment button is also not working here. I tried 2 different browsers. So have to make a fresh post.

I then tried the offline Dropbox installer which also failed to work on my Win 10. The error log is copied below as attachment button here is not working.

bn.BUILD_KEY: Dropbox
bn.VERSION: 210.5.4894
bn.constants.WINDOWS_SHELL_EXT_VERSION: 76
bn.is_frozen: True
machine_id: 992fa5ef-c5cd-44aa-bc73-45bcc1f54162
pid: 4748
cwd: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Update\\\\1.3.911.1'
real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Update\\\\1.3.911.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\\\Users\\\\Home\\\\AppData\\\\Local\\\\Dropbox\\\\instance1'
real_path='C:\\\\Users\\\\Home\\\\AppData\\\\Local\\\\Dropbox\\\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'E:\\\\Dropbox'
real_path='E:\\\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe'
real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\210.5.4894\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc'
real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\210.5.4894\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc'
not found
parent not found
TMP: E:\\Temp;
TEMP: E:\\Temp;
tempdir: 'E:\\\\Temp;'
real_path='E:\\\\Temp;'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File \"desktop/dropbox/fs_api/lifecycle.py\", line 235, in client
File \"desktop/dropbox/fs_api/lifecycle.py\", line 283, in _create_thin_client
File \"desktop/dropbox/fs_api/fs_api_adapter.py\", line 50, in __init__
File \"desktop\\extensions\\fs_api\\fs_api_python.pyx\", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: \"Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied\"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File \"desktop/dropbox/client/main.py\", line 950, in wrapper
File \"desktop/dropbox/client/main.py\", line 7136, in finish_dropbox_boot
File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped
File \"desktop/dropbox/client/main.py\", line 6583, in _init_components_for_account
File \"desktop/dropbox/client/main.py\", line 6504, in create_sync_engine
File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 212, in make_sync_engine
File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 243, in __init__
File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 294, in __init__
File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 242, in __init__
File \"../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py\", line 967, in __get__
File \"desktop/dropbox/fs_api/lifecycle.py\", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: \"Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied\"

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talled Dropbox files in a different folder but still I am getting the same Support error.

I am using Windows 10 Enterprise for Virtual Desktops OS Build 19045.5131

Please check and fix the issue as I am unable to use Dropbox due to this.

I wanted to attach the logfile but the attachment button is also not working here. I tried 2 different browsers. So have to make a fresh post.

I then tried the offline Dropbox installer which also failed to work on my Win 10. The error log is copied below as attachment button here is not working.

The above exception was the direct cause of the following exception:

Hey Clive48 - thanks for all the additional information there.

Could you try an advanced reinstall and let us know if you get the same results?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"153","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-11-20T23:24:02.558-08:00","lastPublishTime":"2024-11-20T23:31:07.094-08:00","metrics":{"__typename":"MessageMetrics","views":34},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:783255/message:807979","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"567","rawBody":"

Hey - thanks for all the additional information there.

Could you try an advanced reinstall and let us know if you get the same results?

We have the same issue using Windows Server 2019. Dropbox cannot be started anymore.. What can we do!?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"110","kudosSumWeight":0,"postTime":"2024-11-19T07:34:07.102-08:00","lastPublishTime":"2024-11-19T07:34:07.102-08:00","metrics":{"__typename":"MessageMetrics","views":292},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:783255/message:807763","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDgwNzc3NCw4MDc3NzQ","node":{"__ref":"ForumReplyMessage:message:807774"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"115","rawBody":"

We have the same issue using Windows Server 2019. Dropbox cannot be started anymore.. What can we do!?

Hey lycra, can you check Ben's reply here, to see if it helps even though it's not specific to Windows Server 2019?

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Hey , can you check Ben's reply here, to see if it helps even though it's not specific to Windows Server 2019?

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Hi and for the hint regarding early releases.

I changed the toggle to stable and installed the LTS version. Is is currently indexing 360.000 files. Lets see if is working afterwards. I will keep you informed.

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Hi and for the hint regarding early releases.

I changed the toggle to stable and installed the LTS version. Is is currently indexing 360.000 files. Lets see if is working afterwards. I will keep you informed.

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