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billieraven's avatar
billieraven
Explorer | Level 4
25 days ago

The Dropbox desktop application doesn't appear in my system tray on Windows

Dropbox does not appear in my system tray

I have a dropbox app v210.4.4854 on my desktop but it does not activate dropbox in my system tray

I can drag the dropbox shortcut from my desktop to my task bar, then if I click on it in the taskbar, it doesn't open anything but it does activate dropbox in my system tray. After that, I can upload items into my dropbox desktop shortcut and they do sync finally to my iphone.

 

Windows 10

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi billieraven, thanks for bringing this to our attention.

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

     

    What is the exact version of Windows OS that you're running on your machine?

     

    Keep me updated with any details!

    • billieraven's avatar
      billieraven
      Explorer | Level 4

      I installed from your link but unfortunately now I can't tell if there is a new installation of dropbox as the only thing showing is the taskbar and system tray icon which might the the old that i already had there. Should I uninstall and try again?

      THANK YOU

      Windows OS Build 19045.5011

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Is it possible the Dropbox icon is being hidden in the Windows 10 system tray? You can check by using these steps and to unhide the Dropbox icon permanently.

    • billieraven's avatar
      billieraven
      Explorer | Level 4

      plus when I restart my computer I am back where I started with no dropbox icon in system tray, and if I put a file in the dropbox shortcut on my desktop it does not sync with iphone, then if, like before I manually send dropbox to my taskbar, and click on it, then everything syncs. 

      I think I have a sick computer ...

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