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Forum Discussion

jgoshawk's avatar
jgoshawk
Explorer | Level 3
3 months ago

The Dropbox desktop app is stuck on starting on Mac OS

I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the ...
desktop
Install
Mac
Setting up the apps
jgoshawk's avatar
jgoshawk
Explorer | Level 3

Sure. It's ticket #24331088

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hi jgoshawk,

 

A quick follow up on this. We understand that this issue can be frustrating.

 

If you happen to have the time, can you please try the following steps :

 

  • Look for the search bar.

  • Then type terminal.

  • When the terminal window opens:

  • Type the following command:

  • sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

It will ask you for the password of the Mac. Next, after this is introduced, can you please see if the issue persists in the Dropbox app ?

 

Can you please test this and get back to us?

  • jgoshawk's avatar
    jgoshawk
    Explorer | Level 3
    3 months ago

    Hi Pedro,

    I followed your instructions. Even downloaded a fresh copy of the app. It still fails.

    JS

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi jgoshawk,

     

    Thanks for the prompt reply. 

     

    I am sorry to hear this is the case.

     

    We will have to wait for the team to look into this. 

     

    We greatly appreciate your understanding and patience over this period.

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