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Marian10's avatar
Marian10
New member | Level 2
2 months ago

The Dropbox application does not open on my Windows 10 computer

My Dropbox application does not open. I have uninstalled and installed again, I have restarted the computer but it does not open. I use Windows 10 Pro. I can see all the files when I open my accoun...
Desktop
Get Started
Setting up the apps
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Marian10, thanks for bringing this to our attention.

 

Do you see a small Dropbox icon next to your computer's clock, on your system tray?

 

If so, please hover over it and let us know what you see.

 

Also, do you perhaps have any security apps, like an antivirus, VPN, firewall, etc., that might be blocking the Dropbox app?

 

Let me know and we'll go from there.

  • Marian10's avatar
    Marian10
    New member | Level 2
    2 months ago

    Hi Hannah,

    Thanks for answering. In the toolbar I have the Dropbox icon, and it does not work. However, now, the icon inn the desktop is now working. Sure I have antivirus, but that I cannot deactivate it.

    Best,

    Marian10

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Marian10, if you're still having issues with this, could you install the latest version of the desktop app from this page directly and let us know how it goes? 

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