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Forum Discussion

H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
4 months ago

The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.

"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine until I reboot my PC. After rebooting, the message appears again and the app doesn't start or sync. Dropbox stops working after every reboot."

desktop
Error Messages
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hello H. Hanyang - welcome to the Dropbox Community!

     

    I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall? 

     

    While we're at it, what's the exact OS and Dropbox version that your device is using and approximately how many files are you trying to sync via the desktop app?

     

    Thanks in advance!

    • H. Hanyang's avatar
      H. Hanyang
      Explorer | Level 3
      4 months ago

      My Windows version is Windows 10 Pro 22H2, and my Dropbox version is v207.4.35821. The number of shared files is unknown, but the total shared file size is approximately 330GB.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hi H. Hanyang, did you have the chance to check the advanced re-installation process, and perform it on the device? 

  • woong's avatar
    woong
    New member | Level 1
    22 days ago

    안녕하세요 동일한 문제를 겪고있는데요 혹시나 해결이 되셨나요???

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      22 days ago

      안녕하세요 woong! Dropbox 앱을 삭제했다가 다시 설치해 보았는데도 문제가 지속되나요?
      --------------------
      Hey woong! Have you also tried uninstalling and reinstalling the Dropbox app and the issue persists?

      • woong's avatar
        woong
        New member | Level 1
        21 days ago

        삭제하고 설치후에도 문제가 지속되고있습니다. advanced reinstall 을 해도 계속 지속지속중입니다.

  • H. Hanyang's avatar
    H. Hanyang
    Explorer | Level 3
    18 days ago

    I was able to fix the problem by swapping out the router for a new one.

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