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Forum Discussion

Majid Abdi's avatar
Majid Abdi
Explorer | Level 3
2 years ago

Syncing issues with Desktop App

I got issues with my Desktop app.  It doesn't sync files and I have tried uninstalling / reinstalling, removed folders in preference, removed my fire wall and virus protection, and nothing seems to b...
desktop
sync
Majid Abdi's avatar
Majid Abdi
Explorer | Level 3

It gets stuck and randomly syncs files.  It's not syncing one of the folders we have created a Shared Folder with a client.

I don't know how to adjust bandwidth settings and didn't find useful info in the link you sent. Walter.

Can I speak with one person and get this problem resolved, please.  I have been contacted by four persons so far and each has asked a new question and offered new solutions every time that hasn't resolved my problem.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Majid Abdi, are you on a Windows machine by any chance? Does the shared folder have an incompatible character for Windows?

  • Majid Abdi's avatar
    Majid Abdi
    Explorer | Level 3
    2 years ago

    Yes, I'm on Windows and I don't think the share folder has any incompatible character.  Here is the folder on my machine: 

    C:\Users\***\SysEne Consulting Dropbox\SysEne Team Folder\Clients\NorthRiver Midstream\2023 LCEC funding\3-Project Inputs\2023 NRM LCEC Shared Folder\McMahon CCS

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Majid Abdi, can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

       

      Are there any files listed there? Can you try the steps here (when applicable), to see if they help?

      • Majid Abdi's avatar
        Majid Abdi
        Explorer | Level 3
        2 years ago

        I have done that and it says there is no Sync issues. 

         

        And it looks like I have got that problem on "one" of the folders for some reason(s).

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