You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jdr2's avatar
jdr2
New member | Level 2
8 months ago

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
Desktop
Error Messages
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey theeconomist1, let's jump right into this!

 

I'd like to ask for some info such as your device's OS, the Dropbox version and syncing status, please. 

 

You can find the version, and the app's status, by hovering your mouse over the little Dropbox icon next to your WiFi on your menu/task bar.

 

Have you tried using selective sync for your content by any chance? 

 

Let me know more, and we'll take it from there! 

theeconomist1's avatar
theeconomist1
Helpful | Level 6
7 months ago

Hi Megan, I have two devices where I tried to synch it - one running OS Sonoma 14.4.1 and the other Monterey 12.6.6. The dropbox version on both is 198.4.7615. The files are synching fine, until suddenly I get an error "Syncing is interrupted". I tried moving the DB folder to an SSD like the above person suggested - still the same problem. At this point I am just trying to get my files off Dropbox. The main folder has 9K subfolders, so synching them individually would take forever. How should I proceed? I have been using DB for many years with these folders and never had a problem before. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey theeconomist1, with so many subfolders, I assume your entire file count is probably over 300K files, right?

     

    Have you tried reducing the number of files, by using selective sync to remove some folders off the Dropbox folder and see if that helps at all?

    • theeconomist1's avatar
      theeconomist1
      Helpful | Level 6
      7 months ago

      I have tried doing that. Is there a way to select several folders to synch at once (like 100 or 200)?

       

      Clicking on 200 folders (one at a time) each times is a crazy waste of time. This can't be the right solution for a product as expensive as Dropbox - I have the business subscription. If your product doesn't work for > 300K, you should state it on the website, and not just mention that the performance could be reduced. It's not reduced - it's broken. 

      • theeconomist1's avatar
        theeconomist1
        Helpful | Level 6
        7 months ago

        I just tried to synch folders with 250K files total, and ran into the same issue.  Please advise how to proceed. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!