You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jdr2's avatar
jdr2
New member | Level 2
8 months ago

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
Desktop
Error Messages
owaiskhan's avatar
owaiskhan
Helpful | Level 5

Here are my suggestions for you. I had the same issue and I resolved it personally because the dropbox team was unable to give any solution. They were just asking to do many things related to firewall, hidden running apps etc. 

 

Logout dropbox from PC, remove dropbox from and reinstall.

Logout dropbox from computer/laptop also from which are syncing.

 

Relogin in all devices and issue will be resolved automatically.

 

Thank You. 

ElChoko's avatar
ElChoko
Helpful | Level 5
8 months ago

That didn't work for me yesterday...

I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.

  • DanijelD's avatar
    DanijelD
    Helpful | Level 6
    8 months ago

    Our organization also seems to have this issue now. We have everything setup up for online only and marked the team folders that automatically need to sync. This always worked prefect, until now.

    Today i've setup a new mac and now I also got sync interrupted. Never seen this error before? So, it seems Dropbox has made some changes with big folders syncs. But this is a big issue for teams like ours.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey DanijelD - sorry to hear about this.

       

      Did you try any of the mentioned troubleshooting steps or maybe got in contact with our support team for assistance?

      • DanijelD's avatar
        DanijelD
        Helpful | Level 6
        8 months ago

        Walter Not sure what they can do, as it seems Dropbox changed something in the sync behavior for big folders / Team Folders? People are getting all of the sudden a new error message, which we haven't seen before? ElChoko your sollution also worked for our team folder; but this is not a feasible option for large teams with big team folders.

        So it would be great if Dropbox staff could explain what changed in the last week?

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