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Forum Discussion
Sync with Mac iOS 12.6
My iOS automatically updated and I haven't been able to sync to dropbox since. I uninstalled and reinstalled it to no avail. It puts up an error message that says dropbox cannot be opened at this tim...
Walter
Dropbox Staff
Dropbox StaffHey FFP, sorry to hear about this.
Could you send us a screenshot of the exact error you're getting so that we can have a visual too?
If there's a blue hyperlink with the error log, please send that on as well.
Thanks!
- Megan
Hi FFP, thanks for the full error!
It seems that the error you’re encountering is temporary and should be fixed by restarting the Dropbox desktop app.
To restart the Dropbox desktop app:
- Open your Dropbox desktop app if it isn’t running already.
- Click the Dropbox icon in the menu bar at the top of your screen.
- Click your profile picture or initials in the upper right of the window that appears.
- Click Quit.
- Open a new Finder window.
- Click Applications.
- Double-click the Dropbox icon.
If the issue persists following the restart, please let me know and we can investigate further.
