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Forum Discussion

Martin T.1's avatar
Martin T.1
New member | Level 2
7 years ago

Stuck on "upgrading dropbox"

As of today Dropbox is permanently stuck on "upgrading Dropbox". I'm running Dropbox in Linux. I've found references to such error messages a good while back by Googling, but no simple fix.
desktop
Linux
Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there Martin T.1!
     
    So as to have a better understanding of what you’re seeing, could you please send me a screenshot of this message (omitting any personal info)? Please keep in mind that if your Dropbox desktop app is trying to update, the latest stable version should be at 53.4.66 - could you hover over your Dropbox icon and let me know what version you see outlined?
     
    Thanks in advance! :grin:
ngtr's avatar
ngtr
Helpful | Level 6

Huh? That was not solved. Asking for a screenshot is not solving this problem!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey ngtr, if you’re running into the same notification, could you please let me know if you’ve tried reinstalling to the latest stable version of the desktop app (69.4.102)?
 
If the behavior persists, could you please let me know what the Dropbox icon reads when you hover over it?
 
Thanks!
  • ngtr's avatar
    ngtr
    Helpful | Level 6
    6 years ago
    How can I tell which version I'm running? Dropbox on Linux seems to have zero possibility to show the version. I'm installing the newest one from your website, it does not refer to the version you mention, but says 2019.02.14. I will see if the problem reoccurs.
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      No worries, ngtr. Let me know of any updates and I’ll make sure to get back to you as soon as possible. :upside_down:

      • ngtr's avatar
        ngtr
        Helpful | Level 6
        6 years ago

        So I figured this out: Dropbox seems to check for a new version and if one is available, then fails to upgrade to it.

        From then on, it keeps saying "upgrading Dropbox" constantly. This never gets better, unless I upgrade it by hand. Is there way to fix this or prevent it from trying to upgrade?

        It is very annoying, as it constantly makes it look like Dropbox is still syncing. I also don't see any files that are being synced, as the "dropbox upgrading message overlays any other messages.

        This has been true for any Dropbox version going back about 1 year from the date of this post. It would be more professional of you if you could make Dropbox log error messages, this makes a problem like this solvable.

        This is on Debian Stable (Stretch) Linux.

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