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Forum Discussion
Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura
After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. No...
- That’s the same problem I had. I solved it by doing a complete clean install of dropbox. You may not need to do all of this, but to be safe, in Dropbox settings Selective Sync uncheck all of your folders and wait for them to be removed from your Mac. Once that’s done, unlink your Mac from Dropbox preferences. You should see the Dropbox getting started screen. Quit Dropbox and move the app to the Trash. Remove all dropbox files from ~/Library being careful to look at the path name. Only remove things that are within a Dropbox parent folder. Look in library application support, and library preferences. Empty the Trash. Restart your Mac. Reinstall Dropbox from dropbox.com. Once reinstalled, to make things faster sync only one small folder and wait for the prompt that new Dropbox for macOS 12 is available. You should see the message within a few minutes of reinstalling Dropbox. Allow it to upgrade and migrate your files to the new location. Once that’s done you can then sync all your folders. Let your Mac index itself and the problem should be solved.
No help. Same very annoying problem. Makes me regret going with beta!
Over the past month, Dropbox had a major upgrade in which Dropbox is now considered a drive location on macOS (not an automatic upgrade but required files to be moved temporarily). Unfortunately, the search feature in Finder folders no longer returns any results (though search does work on dropbox.com). My macOS is up to date (Ventura 13.0.1) and Dropbox application is up to date (v162.4.5419). I also restarted the computer. Does anyone have a fix, or does this need to be escalated to the Dropbox team?
- Megan
Dropbox Staff
Hey dreamingenthusiast, how are you today?
Can you take a look at Walter's reply here, and let me know if this works out for you?
I'll be waiting for your update, thanks!
Hi Megan, I appreciate your reply. I reviewed Walter's post that you linked. I attempted to rebuild the spotlight index on my Mac, per https://support.apple.com/en-ie/HT201716. However, when I clicked + to add Dropbox in Spotlight Privacy, the Dropbox disk did not show up under locations or in the MacBook Pro root directory. I already restarted my computer after the update where the Dropbox folder was moved to ~/Library/CloudStorage, so this appears to be a bug. How might we fix this?
- Nancy
Hi dreamingenthusiast, I hope you’re doing well.
Can you please open a support ticket as well via this link and let me know the ticket number you’ll receive?
