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MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...","body@stringLength":"828","rawBody":"

The venerable \"missing smart sync icons\" problem.

Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.

What am I missing?

OneDrive does this, no problem.  Just about at my ropes end with DB.

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Those come and go. Sometimes not there and sometimes gone, and sometimes if I leave the context menu open they will appear after a while.

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Those come and go. Sometimes not there and sometimes gone, and sometimes if I leave the context menu open they will appear after a while.

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Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
\n
 
\n
    \n
  1. Save any files and quit ALL programs.
    2. \n
  2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. \n
  3. Quit Dropbox:
    4. \n
  4. Relaunch Finder using the following steps:
    5. \n
      \n
    1. Click on the Apple icon in the top left of your screen
      2. \n
    2. Click on \"force quit\"
      3. \n
    3. Select Finder then click \"Relaunch\"
      4. \n
    \n
  5. Restart the Dropbox application.
    6. \n
\n
 
\n
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
\n
 
\n
If the issue persists, or you see that a new application is causing issues please let me know.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2019-01-08T16:11:32.413-08:00","lastPublishTime":"2019-01-08T16:11:32.413-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":33693},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:322123/message:322138","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"3147","rawBody":"
Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
\n
 
\n
    \n
  1. Save any files and quit ALL programs.
    2. \n
  2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. \n
  3. Quit Dropbox:
    4. \n
  4. Relaunch Finder using the following steps:
    5. \n
      \n
    1. Click on the Apple icon in the top left of your screen
      2. \n
    2. Click on \"force quit\"
      3. \n
    3. Select Finder then click \"Relaunch\"
      4. \n
    \n
  5. Restart the Dropbox application.
    6. \n
\n
 
\n
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
\n
 
\n
If the issue persists, or you see that a new application is causing issues please let me know.
","kudosSumWeight":10,"repliesCount":55,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:322138_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1539392":{"__typename":"User","id":"user:1539392","uid":1539392,"login":"Jeff Marks","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":8,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-03T04:32:52.947-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1539392"},"ModerationData:moderation_data:654757":{"__typename":"ModerationData","id":"moderation_data:654757","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:654257":{"__typename":"ModerationData","id":"moderation_data:654257","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:696151":{"__typename":"User","id":"user:696151","login":"Hannah","uid":696151,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":14685,"biography":null,"topicsCount":0,"kudosReceivedCount":1177,"kudosGivenCount":13,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":616,"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ForumReplyMessage:message:654257":{"__typename":"ForumReplyMessage","id":"message:654257","revisionNum":1,"uid":654257,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:322123"},"subject":"Re: Smart sync icons missing","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:654257"},"body":"

Thanks for this info, Jeff.

\n

 

\n

What about the context menu items, are they also missing?

\n

 

\n

And if you close the Dropbox app and then relaunch it from your Applications folder, do you see the same behavior?

","body@stringLength":"416","rawBody":"

Thanks for this info, Jeff.

\n

 

\n

What about the context menu items, are they also missing?

\n

 

\n

And if you close the Dropbox app and then relaunch it from your Applications folder, do you see the same behavior?

","author":{"__ref":"User:user:696151"},"isEscalated":null,"postTime":"2023-01-26T13:31:13.911-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":9,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:654257_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":853},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:654757_1":{"__typename":"Revision","id":"revision:654757_1","lastEditTime":"2023-01-29T07:28:54.507-08:00"},"QueryVariables:ReplyList:message:654757:1":{"__typename":"QueryVariables","id":"ReplyList:message:654757:1","value":{"id":"message:654757","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743510236239":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743510236239","value":{"altText":"{login}'s 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Smart sync icons missing","moderationData":{"__ref":"ModerationData:moderation_data:655079"},"body":"

Hey Jeff! Hope it’s alright to jump in.

\n

 

\n

Did you recently have any OS updates on your device? 

\n

 

\n

Also, I’d like you to follow these steps, and tell me if they seem to help:

\n

 

\n

Click on the Apple logo located at the top-left of the screen.

\n

Click on System Preferences.

\n

Click on Extensions.

\n

Click on Finder Extensions.

\n

Only leave Dropbox Finder Integration ticked.

\n

Once this is completed, close the window.

\n

Click one more time on the Apple logo at the top-left of the screen.

\n

Click on Force Quit.

\n

Look for Finder on the list.

\n

Click on Finder then Relaunch.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-30T13:51:20.061-08:00","lastPublishTime":"2023-01-30T13:51:20.061-08:00","metrics":{"__typename":"MessageMetrics","views":815},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:322123/message:655079","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"686","rawBody":"

Hey Jeff! Hope it’s alright to jump in.

\n

 

\n

Did you recently have any OS updates on your device? 

\n

 

\n

Also, I’d like you to follow these steps, and tell me if they seem to help:

\n

 

\n

Click on the Apple logo located at the top-left of the screen.

\n

Click on System Preferences.

\n

Click on Extensions.

\n

Click on Finder Extensions.

\n

Only leave Dropbox Finder Integration ticked.

\n

Once this is completed, close the window.

\n

Click one more time on the Apple logo at the top-left of the screen.

\n

Click on Force Quit.

\n

Look for Finder on the list.

\n

Click on Finder then Relaunch.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:655079_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:655845":{"__typename":"ModerationData","id":"moderation_data:655845","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:655845":{"__typename":"ForumReplyMessage","uid":655845,"id":"message:655845","revisionNum":1,"author":{"__ref":"User:user:1539392"},"readOnly":false,"repliesCount":6,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:654757"},"conversation":{"__ref":"Conversation:conversation:322123"},"subject":"Re: Smart sync icons missing","moderationData":{"__ref":"ModerationData:moderation_data:655845"},"body":"

No OS upgrade. Also seeing this on my workstation. And several users are reporting the same. But my workstation has lots of software installed. No other cloud drives. But we do have Sopohs AV on all the workstations.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-02-01T15:53:31.180-08:00","lastPublishTime":"2023-02-01T15:53:31.180-08:00","metrics":{"__typename":"MessageMetrics","views":799},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:322123/message:655845","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDY1NTk4MCw2NTU5ODA","node":{"__ref":"ForumReplyMessage:message:655980"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"223","rawBody":"

No OS upgrade. Also seeing this on my workstation. And several users are reporting the same. But my workstation has lots of software installed. No other cloud drives. But we do have Sopohs AV on all the workstations.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:655845_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:655980":{"__typename":"ModerationData","id":"moderation_data:655980","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:655980":{"__typename":"ForumReplyMessage","uid":655980,"id":"message:655980","revisionNum":1,"author":{"__ref":"User:user:696151"},"readOnly":false,"repliesCount":5,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:655845"},"conversation":{"__ref":"Conversation:conversation:322123"},"subject":"Re: Smart sync icons missing","moderationData":{"__ref":"ModerationData:moderation_data:655980"},"body":"

Hmm, if you temporarily disable Sophos, do you see any difference?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"68","kudosSumWeight":0,"postTime":"2023-02-02T04:29:04.308-08:00","lastPublishTime":"2023-02-02T04:29:04.308-08:00","metrics":{"__typename":"MessageMetrics","views":792},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:322123/message:655980","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDY1NTk5NCw2NTU5OTQ","node":{"__ref":"ForumReplyMessage:message:655994"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"73","rawBody":"

Hmm, if you temporarily disable Sophos, do you see any difference?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:655980_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:655994":{"__typename":"ModerationData","id":"moderation_data:655994","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:655994":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1539392"},"id":"message:655994","revisionNum":1,"uid":655994,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:655980"},"conversation":{"__ref":"Conversation:conversation:322123"},"subject":"Re: Smart sync icons missing","moderationData":{"__ref":"ModerationData:moderation_data:655994"},"body":"

Trying on three machines.

1. MBP M2 - Ventura 13.1 

2. MacPro (Late 2013) - BigSur 11.7.2

3. Mac Mini M1 - Monterey 12.4

 

1. Is my workstation and had dozens of extensions. Turned them all off and disabled Sophos. No joy.

2. Had just Adobe Creative Cloud on. Turned it and Sophos off, and got weird results (see below).

3. Is the dedicated Dropbox machine. No other extensions were present. And the only other software installed is Carbon Copy Cloner and Sophos. This one seems to be working correctly with Sophos disabled. I will keep using it and let you know if anything changes. But of course, this is not a long term fix. We are required by insurance and clients to carry end point protection on all our machines.

 

We're running Sophos Endpoint 10.4.1 on all of the machines.

Oddly on the MacPro, it started to show icons. But never finished as you can see below.

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":4,"postTime":"2023-02-02T05:06:28.501-08:00","lastPublishTime":"2023-02-02T05:06:28.501-08:00","metrics":{"__typename":"MessageMetrics","views":782},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:322123/message:655994","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1477","rawBody":"

Trying on three machines.

1. MBP M2 - Ventura 13.1 

2. MacPro (Late 2013) - BigSur 11.7.2

3. Mac Mini M1 - Monterey 12.4

 

1. Is my workstation and had dozens of extensions. Turned them all off and disabled Sophos. No joy.

2. Had just Adobe Creative Cloud on. Turned it and Sophos off, and got weird results (see below).

3. Is the dedicated Dropbox machine. No other extensions were present. And the only other software installed is Carbon Copy Cloner and Sophos. This one seems to be working correctly with Sophos disabled. I will keep using it and let you know if anything changes. But of course, this is not a long term fix. We are required by insurance and clients to carry end point protection on all our machines.

 

We're running Sophos Endpoint 10.4.1 on all of the machines.

Oddly on the MacPro, it started to show icons. But never finished as you can see below.

 

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