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Helpful | Level 5

7 years ago

Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2 Dropbox 64.4.141. (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...

Setting up the apps

Hannah
4 years ago
Hi KeithWayne, welcome to our Community and to Dropbox!

You can't actually manually delete the version history for file, however, depending on your plan, the version history will be deleted by itself at some point.

If you don't want to have older versions of a file visible, deleting the old file before uploading the new one, would be a great workaround.

And you can always use our Idea board to submit your idea for a possible feature!

Let me know if you have any questions.

tillkrueger

Collaborator | Level 10

4 years ago

I have wasted so many hours with this and have uninstalled every other cloud service I use (why, oh why do I even need to do this?!)...has it really come to this that Dropbox requires it be the *only* cloud service or Finder Extension with Finder icons used on my Mac?! I have de-installed them all, and still I keep losing my Smart Sync icons in the macOS Finder. So frustrated with all of these Dropbox idiosyncrasies that I just don't know anymore whether it's worth the trouble at this price.

tillkrueger

Collaborator | Level 10

4 years ago

(double post...deleted)

tillkrueger
Collaborator | Level 10
4 years ago
I just temporarily fixed it by force-quitting my SetApp and BetterZip Finder Extensions, both of which I need, both of which have nothing to do with the cloud, proving to me that Dropbox does indeed require that it be the *only* active Finder Extension on my system. How is that ok?!!

The joke is that if I don't run Dropbox, all the other Finder Extensions can coexist peacefully. What does that tell us about Dropbox's quality control?

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MacOS Mojave 10.14.2 Dropbox 64.4.141. (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...","body@stringLength":"828","rawBody":"

The venerable \"missing smart sync icons\" problem.

MacOS Mojave 10.14.2
Dropbox 64.4.141. (Professional Acct)
Have reinstalled DB several times (including via full desktop download).
Tried the \"check-uncheck finder integration\" (have uncheck, uninstalled, reinstalled, rechecked, too).
Have unlinked account and relinked account.
ForceQuit finder more times than I can remember.
Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.

Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.

What am I missing?

OneDrive does this, no problem. Just about at my ropes end with DB.

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Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:

Save any files and quit ALL programs.
Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
Quit Dropbox:
Relaunch Finder using the following steps:

Click on the Apple icon in the top left of your screen
Click on \"force quit\"
Select Finder then click \"Relaunch\"

Restart the Dropbox application.

If the issue is resolved at this point, it may be due to the third-party applications running on the computer.

If the issue persists, or you see that a new application is causing issues please let me know.

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I just temporarily fixed it by force-quitting my SetApp and BetterZip Finder Extensions, both of which I need, both of which have nothing to do with the cloud, proving to me that Dropbox does indeed require that it be the *only* active Finder Extension on my system. How is that ok?!!

The joke is that if I don't run Dropbox, all the other Finder Extensions can coexist peacefully. What does that tell us about Dropbox's quality control?

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