The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2 Dropbox 64.4.141. (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Thanks for that screenshot, it shows the issue youâre describing perfectly! I noticed that the Dropbox folder appears as a plain folder in the left panel of your Finder window so Iâd like to ask you to check that the Finder extension is installed.
To check this, please go to yourâSystem Preferencesâ for your computer(accessible from the Dock or the Apple menu). Within the preferences choose the option forâExtensionsâ, locate the option forâFinderâ in the side bar and select this. Do you see an entry for Dropbox here?
If you see an entry here, can you check that the extensions is actually running? You can see this by opening your Activity Monitor where you should see an instance ofâDropboxâ running with a white box icon.
Finally, just before we move over to our Support channel, Steciu can you also just check the above for me too?
I confirm that I do see the Dropbox extension active under System Preferences and Extensions. Also, I do see the white box in the activity monitor utility.
Finally, so far so good with the Smart Sync option for me.
Just to confirm, are you able to see the smart sync options now for your Dropbox files? Iâll admit, Iâm not 100% certain based on your reply and Iâd like to make sure I understand that fully.
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Reach out to the Dropbox Community and get solutions, help, and advice from members.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Apps and Installations","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":3379,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-15T17:56:56.752-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:44":{"__typename":"Rank","id":"rank:44","position":27,"name":"Helpful | Level 5","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:285761":{"__typename":"User","id":"user:285761","uid":285761,"login":"Greg T.16","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":6,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-02-15T23:00:00.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:322123":{"__typename":"ForumTopicMessage","uid":322123,"subject":"Smart sync icons missing","id":"message:322123","revisionNum":2,"repliesCount":121,"author":{"__ref":"User:user:285761"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:322123"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:322123"},"body@stripHtml({\"truncateLength\":200})":" The venerable \"missing smart sync icons\" problem. MacOS Mojave 10.14.2 Dropbox 64.4.141. (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...","body@stringLength":"828","rawBody":"
The venerable \"missing smart sync icons\" problem.
MacOS Mojave 10.14.2
Dropbox 64.4.141. (Professional Acct)
Have reinstalled DB several times (including via full desktop download).
Tried the \"check-uncheck finder integration\" (have uncheck, uninstalled, reinstalled, rechecked, too).
Have unlinked account and relinked account.
ForceQuit finder more times than I can remember.
Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.
Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.
What am I missing?
OneDrive does this, no problem. Just about at my ropes end with DB.
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Hello Daphne,
I confirm that I do see the Dropbox extension active under System Preferences and Extensions. Also, I do see the white box in the activity monitor utility.
Finally, so far so good with the Smart Sync option for me.
Thank you,
Stefano
","body@stringLength":"278","rawBody":"
Hello Daphne,
I confirm that I do see the Dropbox extension active under System Preferences and Extensions. Also, I do see the white box in the activity monitor utility.
Finally, so far so good with the Smart Sync option for me.
Thanks for that screenshot, it shows the issue youâre describing perfectly! I noticed that the Dropbox folder appears as a plain folder in the left panel of your Finder window so Iâd like to ask you to check that the Finder extension is installed.
\n
\n
To check this, please go to yourâSystem Preferencesâ for your computer(accessible from the Dock or the Apple menu). Within the preferences choose the option forâExtensionsâ, locate the option forâFinderâ in the side bar and select this. Do you see an entry for Dropbox here?
\n
\n
If you see an entry here, can you check that the extensions is actually running? You can see this by opening your Activity Monitor where you should see an instance ofâDropboxâ running with a white box icon.
\n
\n
Finally, just before we move over to our Support channel, Steciu can you also just check the above for me too?
\n
\n
Let me know what you find - Cheers!
","body@stringLength":"3519","rawBody":"
Hey ,
\n
\n
Thanks for that screenshot, it shows the issue youâre describing perfectly! I noticed that the Dropbox folder appears as a plain folder in the left panel of your Finder window so Iâd like to ask you to check that the Finder extension is installed.
\n
\n
To check this, please go to yourâSystem Preferencesâ for your computer(accessible from the Dock or the Apple menu). Within the preferences choose the option forâExtensionsâ, locate the option forâFinderâ in the side bar and select this. Do you see an entry for Dropbox here?
\n
\n
If you see an entry here, can you check that the extensions is actually running? You can see this by opening your Activity Monitor where you should see an instance ofâDropboxâ running with a white box icon.
\n
\n
Finally, just before we move over to our Support channel, can you also just check the above for me too?
\n
\n
Let me know what you find - Cheers!
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Smart sync icons missing","moderationData":{"__ref":"ModerationData:moderation_data:355470"},"body":"
Just to confirm, are you able to see the smart sync options now for your Dropbox files? Iâll admit, Iâm not 100% certain based on your reply and Iâd like to make sure I understand that fully.
Just to confirm, are you able to see the smart sync options now for your Dropbox files? Iâll admit, Iâm not 100% certain based on your reply and Iâd like to make sure I understand that fully.
Thanks for sharing your thoughts here about this !
\n
\n
Iâll make sure to pass along your comments and interest in this along to our dev team for review in future Dropbox improvements. :grinning:
\n
\n
Have a great day - Thanks!
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Dropbox Staff
