The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2 Dropbox 64.4.141. (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Daphne, I just noticed that in the General tab of the Preferences, I read "Smart Sync ins't enabled". However, when I click on the "Enable" option, nothing happens.
Hello I'm having the same issue with sync icons not showing in the dropbox folder. Also, none of the Dropbox menu items appear when right-clicking on a file or folder. I can't share or manage from the finder.
Everything has been running fine, had icons and menu items and then suddenly poof. I haven't changed anything on the computer or installed anything new.
Can you let me know the current sync status of your desktop app? If youâre not seeing any options from the Command+click menu related to Dropbox then it might suggest that the app isnât running on your device.
If the app is showing it isâUp to dateâ and youâre still not seeing the sync icons or menu options, then click the Dropbox icon on your menu bar, click the profile pic/initials in the top right of the window and choose toâExit Dropboxâ.
Then please open your Activity Monitor from your Mac Utilities folder and force quit all remaining Dropbox instances. Once this is done, please click the Apple icon in the top left of your screen and force quit the Finder. Finally, restart the Dropbox desktop app from your Applications menu and once the app is showing "Up to date", check to see if the issue persists
Let me know what you find - Thanks!
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Reach out to the Dropbox Community and get solutions, help, and advice from members.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Apps and Installations","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":3377,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-14T19:13:31.756-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:44":{"__typename":"Rank","id":"rank:44","position":27,"name":"Helpful | Level 5","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:285761":{"__typename":"User","id":"user:285761","uid":285761,"login":"Greg T.16","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":6,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-02-15T23:00:00.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:322123":{"__typename":"ForumTopicMessage","uid":322123,"subject":"Smart sync icons missing","id":"message:322123","revisionNum":2,"repliesCount":121,"author":{"__ref":"User:user:285761"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:322123"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:322123"},"body@stripHtml({\"truncateLength\":200})":" The venerable \"missing smart sync icons\" problem. MacOS Mojave 10.14.2 Dropbox 64.4.141. (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...","body@stringLength":"828","rawBody":"
The venerable \"missing smart sync icons\" problem.
MacOS Mojave 10.14.2
Dropbox 64.4.141. (Professional Acct)
Have reinstalled DB several times (including via full desktop download).
Tried the \"check-uncheck finder integration\" (have uncheck, uninstalled, reinstalled, rechecked, too).
Have unlinked account and relinked account.
ForceQuit finder more times than I can remember.
Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.
Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.
What am I missing?
OneDrive does this, no problem. Just about at my ropes end with DB.
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Daphne, I just noticed that in the General tab of the Preferences, I read \"Smart Sync ins't enabled\". However, when I click on the \"Enable\" option, nothing happens.
Stefano
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Daphne, I just noticed that in the General tab of the Preferences, I read \"Smart Sync ins't enabled\". However, when I click on the \"Enable\" option, nothing happens.
Stefano
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Smart sync icons missing","moderationData":{"__ref":"ModerationData:moderation_data:354646"},"body":"
Hello I'm having the same issue with sync icons not showing in the dropbox folder. Also, none of the Dropbox menu items appear when right-clicking on a file or folder. I can't share or manage from the finder.
Everything has been running fine, had icons and menu items and then suddenly poof. I haven't changed anything on the computer or installed anything new.
Hello I'm having the same issue with sync icons not showing in the dropbox folder. Also, none of the Dropbox menu items appear when right-clicking on a file or folder. I can't share or manage from the finder.
Everything has been running fine, had icons and menu items and then suddenly poof. I haven't changed anything on the computer or installed anything new.
Can you let me know the current sync status of your desktop app? If youâre not seeing any options from the Command+click menu related to Dropbox then it might suggest that the app isnât running on your device.
\n
\n
If the app is showing it isâUp to dateâ and youâre still not seeing the sync icons or menu options, then click the Dropbox icon on your menu bar, click the profile pic/initials in the top right of the window and choose toâExit Dropboxâ.
\n
\n
Then please open your Activity Monitor from your Mac Utilities folder and force quit all remaining Dropbox instances. Once this is done, please click the Apple icon in the top left of your screen and force quit the Finder. Finally, restart the Dropbox desktop app from your Applications menu and once the app is showing \"Up to date\", check to see if the issue persists
Can you let me know the current sync status of your desktop app? If youâre not seeing any options from the Command+click menu related to Dropbox then it might suggest that the app isnât running on your device.
\n
\n
If the app is showing it isâUp to dateâ and youâre still not seeing the sync icons or menu options, then click the Dropbox icon on your menu bar, click the profile pic/initials in the top right of the window and choose toâExit Dropboxâ.
\n
\n
Then please open your Activity Monitor from your Mac Utilities folder and force quit all remaining Dropbox instances. Once this is done, please click the Apple icon in the top left of your screen and force quit the Finder. Finally, restart the Dropbox desktop app from your Applications menu and once the app is showing \"Up to date\", check to see if the issue persists
\n
\n
Let me know what you find - Thanks!
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Dropbox Staff
