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Explorer | Level 4

4 years ago

Solved

Slow sync on Mac M1

Hi, Switched to a MacBook with the M1 (Big Sur 11.4, Dropbox V126.4.4618). I am experiencing extremely slow sync rates. I've tried: - Rebooting the machine - Rebooting the router - un/reins...

snakeeyes021
2 months ago
Ugh, I think this one's on me... at work we call it PEBCAK (problem exists between chair and keyboard). Well, partially on me. Dropbox is not without at least a small amount of blame, lol.
I was indeed telling the truth when I said I wasn't using any backups (I've since removed myself from one shared folder, so no longer over):

But I was incorrect when I said I had 6gigs. Apparently, I've only ever had 5.75:

Thing is, the only reason I ever thought I had 6 is because that's what Dropbox told me 10 years ago, and I've been none the wiser for a decade...

Alas, if they can round, why can't I? 😅

Megan

Dropbox Staff

4 years ago

I hope you enjoyed your weekend jkahne!

I am just reaching out to ask if the app's status remains in the same state you mentioned in your previous reply.

Let me know.

CurtM

New member | Level 2

4 years ago

I'm having a similar problem. I reset the hard links and permissions but ... it is still going very slowly. Any other ideas what to try here? I have been using the Dropbox app on my desktop M1 Mac and have not had this problem until yesterday.

Thank you for your help!

Megan
Dropbox Staff
4 years ago
Hi CurtM, welcome to our Community!

Do you still face this?

Also, what's the version of the desktop app you have installed on your device?

Let me know more, and I'll be happy to help!
- CurtM
  New member | Level 2
  4 years ago
  I am not having this problem anymore! The fix described above worked. I had to reboot after doing the two repairs and that fixed it. Thank you!
  - Megan
    Dropbox Staff
    4 years ago
    That's great news, CurtM!
    
    If you need anything else, I'll be one post away!

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I am experiencing extremely slow sync rates. I've tried: - Rebooting the machine - Rebooting the router - un/reins...","body@stringLength":"655","rawBody":"

Hi,

Switched to a MacBook with the M1 (Big Sur 11.4, Dropbox V126.4.4618). I am experiencing extremely slow sync rates.

I've tried:

- Rebooting the machine

- Rebooting the router

- un/reinstalling dropbox

Still taking days to sync file - basically it's in a perpetual sync mode. It no longer shows how many files, or estimated time - just \"Syncing\"

WiFi transfer rates at 5 - 8.5kbs

I can't track down the offending files. I'll find a folder with the blue sync symbol, but no file in the folder has the symbol.

I'm open to advice!

","kudosSumWeight":0,"postTime":"2021-07-14T08:26:31.662-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Dropbox Basic","text":"Dropbox Basic","time":"2022-04-06T08:32:18.776-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:Windows","text":"Windows","time":"2022-02-07T09:39:13.851-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:532924_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7541},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:532924":{"__typename":"Conversation","id":"conversation:532924","solved":true,"topic":{"__ref":"ForumTopicMessage:message:532924"},"lastPostingActivityTime":"2022-07-26T10:22:48.589-07:00","lastPostTime":"2022-02-21T11:06:57.364-08:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:532924":{"__typename":"ModerationData","id":"moderation_data:532924","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:532924_3":{"__typename":"Revision","id":"revision:532924_3","lastEditTime":"2022-07-26T10:22:48.589-07:00"},"ForumReplyMessage:message:553939":{"__typename":"ForumReplyMessage","id":"message:553939","conversation":{"__ref":"Conversation:conversation:532924"},"author":{"__ref":"User:user:1488141"},"revisionNum":1,"uid":553939,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Slow sync on Mac M1","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:553939"},"parent":{"__ref":"ForumReplyMessage:message:533845"},"body":"

Thank you for your help!

","body@stringLength":"294","rawBody":"

Thank you for your help!

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\n
\nThis could be caused due to some permissions settings that block Dropbox.
\n
\nCould you try out the steps provided in my reply here?
\n
\nI'd love to hear how this works out for you. Let me know.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2021-07-14T12:29:06.289-07:00","lastPublishTime":"2021-07-14T12:29:06.289-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":6838},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:532924/message:532998","customFields":[]},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1488141":{"__typename":"User","id":"user:1488141","uid":1488141,"login":"CurtM","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":2,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-10-29T11:24:02.337-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1488141"},"ModerationData:moderation_data:553939":{"__typename":"ModerationData","id":"moderation_data:553939","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:533845":{"__typename":"ModerationData","id":"moderation_data:533845","status":"APPROVED","rejectReason":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ForumReplyMessage:message:533845":{"__typename":"ForumReplyMessage","id":"message:533845","revisionNum":1,"uid":533845,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:532924"},"subject":"Re: Slow sync on Mac M1","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:533845"},"body":"I hope you enjoyed your weekend jkahne!
\n
\nI am just reaching out to ask if the app's status remains in the same state you mentioned in your previous reply.
\n
\nLet me know.","body@stringLength":"391","rawBody":"I hope you enjoyed your weekend !
\n
\nI am just reaching out to ask if the app's status remains in the same state you mentioned in your previous reply.
\n
\nLet me know.","author":{"__ref":"User:user:1148275"},"isEscalated":null,"postTime":"2021-07-19T04:12:24.647-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":4},"Revision:revision:553939_1":{"__typename":"Revision","id":"revision:553939_1","lastEditTime":"2021-10-29T11:25:34.854-07:00"},"QueryVariables:ReplyList:message:553939:1":{"__typename":"QueryVariables","id":"ReplyList:message:553939:1","value":{"id":"message:553939","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039679000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039679000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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\n
\nDo you still face this?
\n
\nAlso, what's the version of the desktop app you have installed on your device?
\n
\nLet me know more, and I'll be happy to help!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2021-11-01T13:27:54.865-07:00","lastPublishTime":"2021-11-01T13:27:54.865-07:00","metrics":{"__typename":"MessageMetrics","views":6252},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:532924/message:554440","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU1NDQ1MCw1NTQ0NTA","node":{"__ref":"ForumReplyMessage:message:554450"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:554450":{"__typename":"ModerationData","id":"moderation_data:554450","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:554450":{"__typename":"ForumReplyMessage","uid":554450,"id":"message:554450","revisionNum":1,"author":{"__ref":"User:user:1488141"},"readOnly":true,"repliesCount":1,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:554440"},"conversation":{"__ref":"Conversation:conversation:532924"},"subject":"Re: Slow sync on Mac M1","moderationData":{"__ref":"ModerationData:moderation_data:554450"},"body":"

I am not having this problem anymore! The fix described above worked. I had to reboot after doing the two repairs and that fixed it. Thank you!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"145","kudosSumWeight":0,"postTime":"2021-11-01T13:58:15.447-07:00","lastPublishTime":"2021-11-01T13:58:15.447-07:00","metrics":{"__typename":"MessageMetrics","views":6242},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:532924/message:554450","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDU1NDQ1NCw1NTQ0NTQ","node":{"__ref":"ForumReplyMessage:message:554454"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:554454":{"__typename":"ModerationData","id":"moderation_data:554454","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:554454":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148275"},"id":"message:554454","revisionNum":1,"uid":554454,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:554450"},"conversation":{"__ref":"Conversation:conversation:532924"},"subject":"Re: Slow sync on Mac M1","moderationData":{"__ref":"ModerationData:moderation_data:554454"},"body":"That's great news, CurtM!
\n
\nIf you need anything else, I'll be one post away!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"86","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-11-01T14:18:37.165-07:00","lastPublishTime":"2021-11-01T14:18:37.165-07:00","metrics":{"__typename":"MessageMetrics","views":6231},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:532924/message:554454","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1744039679000","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1744039679000","value":{"description":"{description}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1744039679000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001016","messageSubject":"slow-sync-on-mac-m1","messageId":"532924","replyId":"553939"},"buildId":"FP3zsFp6DJl70wDujOvtu","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx"],"appGip":true,"scriptLoader":[]}