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Forum Discussion

ROGUE47's avatar
ROGUE47
Explorer | Level 3
3 years ago

Screen recording from Dropbox Capture with no audio

Hi folks, i was just wondering, why my dropbox capture isn't recording audio from screen recording? is this common issue or ?
Dropbox Capture
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Hi everyone, Dropbox Capture isn't intended to record audio from the screen or machine itself.

     

     It only allows input from a microphone or an external input device.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi ROGUE47, thanks for using Dropbox and happy Monday!
 

Could you please let us know your device's OS and if this persists after rebooting your computer?

 

If it does, is this happening for all of your recordings, some or just one?

 

Keep us posted!

  • patrickw's avatar
    patrickw
    New member | Level 2
    3 years ago

    I have the same issue. 

     

    Mac OS 13.0.1

     

    Dropbox Capture latest version 89.0.4 - just updated.

     

    I had this problem with Quicktime, it does not record screen audio output but only what is picked up by the built-in microphone. So if I put on a YouTube video and use Mac Speakers, the built-in microphone picks it up. If I use Airpods for speaker and microphone, and set audio so system or Airpods, it does not record the video output. I solved this by installing an third party plug-in BlackHole 16ch, which is a hack to allow recording of audio output and not just what the microphone picks up.

     

    This exact same problem occurs with Capture except that the BlackHole plug-in does not work and I can only record audio output of PC if recording input through the built-in microphone.

     

    I hope this helps as it is a required feature and I would rather use Capture as opposed to Quicktime.

    • GrantDerepas's avatar
      GrantDerepas
      Explorer | Level 3
      3 years ago

      Same issue with 89.0.4 on Windows 11.

      Only the selected microphone audio is recorded, no audio from the actual applications being recorded.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi everyone, Dropbox Capture isn't intended to record audio from the screen or machine itself.

         

         It only allows input from a microphone or an external input device.

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