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Forum Discussion

Jim37's avatar
Jim37
Explorer | Level 3
11 months ago

Retrieving Numbers files

I have used Dropbox for several years but, as of this morning, I receive a “deleted by another account” message when accessing Numbers files on my iPad and I get logged out of Dropbox.  Anyone ...
iOS
Mobile
  • BenDBX's avatar
    BenDBX
    11 months ago

    Hi Everyone,

     

    Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case.

     

    Regards,

    Ben

Jim37's avatar
Jim37
Explorer | Level 3

I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago
Jim37 wrote:

I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

Can you access the files via the Dropbox app itself Jim37 ?

  • Jim37's avatar
    Jim37
    Explorer | Level 3
    11 months ago

    Yes I can.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Jim37, can you please attach a screenshot of the message you mentioned in the beginning? I’d like to check it, as well.

      • Jim37's avatar
        Jim37
        Explorer | Level 3
        11 months ago

        I don’t know what they did at Dropbox but my Numbers files are now functioning properly.

        Thanks to all who responded to problem.

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