You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Liivs's avatar
Liivs
Explorer | Level 3
2 months ago

Will my Dropbox files be lost, if I reset my computer?

Hi this is the first time I use Dropbox. I store files in it but it puts me "available on this device" if I reset my PC will my files be lost? thanks for your response
Desktop
FAQ
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for your post, @Liivs. 

 

Can you clarify what you mean when saying Dropbox puts you "available on this device”? Feel free to post here any relevant screenshots of what you see by clicking on the following button: 

 

 

If you have the desktop app installed, you can log out of it, before resetting your computer, and your online Dropbox files shouldn’t be affected. However, before resetting your device, make sure that you see the same files within your local Dropbox folder and www.dropbox.com and that your desktop app is up to date.

 

Let me know if I’ve misunderstood something though.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!