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Forum Discussion
SOLVED: Dropbox App unexpectedly quit on Windows 10
I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..."
It started about two weeks ago (and around the same time as two other u...
Hi,
It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.
To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.
System Configuration>Services>
Check Hide all Microsoft Services
Disable All
I tried this fix, but the same problem continues. Can you share which service caused your problem?
Fiona
Dropbox Staff
Dropbox StaffHey Ken7, thanks for posting!
Hope sgrya1 can let us know more about the third party service.
I also located the ticket you have with us and added notes to it. Have you already tried performing an advanced reinstall?
I believe this will fix things.
Note
An advanced reinstall will sync all your files again and will erase any Selective Sync or Smart Sync settings you might have.
If this step doesn't work, please let me know and I will make sure the ticket you have with us, gets escalated directly.
Thank you!
Hi, Fiona. I have tried the advance reinstall three times and still get the same error. I have Dropbox on several computers, a tablet, and my phone with no problems. It's just happening on my home computer after upgrading from Windows 7 to Windows 10. There must be something running on my home machine that is causing this conflict. I just don't know how to find the culprit.
- Fiona
Thank you for getting back to me about this.
Sorry to hear the advanced reinstall didn't solve it for you. It seems to be device specific indeed. I see your case is already escalated to another level of support by the agent assisting you. You will receive the next steps via email.
We appreciate your patience Ken7.
Hi there, my computer just started giving me the same issue with dropbox crashing after relaunch. Is there a solution avaiable please? I am about to sign up to dropbox business. Doesn't look promising so far. Please help.
I am using a mac pro computer.
- Walter
Hi Kaey; thanks for joining our discussion here and sorry to hear you're also experiencing crashes of our desktop app on your Mac computer.
Can you please let me know if you've done any troubleshooting so far, such as the advanced re-install that's mentioned here in this thread?
While we're at it, what's the exact OS and build your computer is on and approximately how many files are you trying to sync via the desktop app?
Let me know what you find and we'll take it from there.
Hi there, thanks for getting back to me.
I am using a apple computer. MacOs Sierra version 10.12.6
So things are looking better now. It looks I was sharing a folder within a folder and dropbox didn't like it. Once I removed the folders the uploads started working just fine. I am also uploading a huge amount of files as its my first upload but it all seems to be working so far. I am waiting for the last 6,000 files to be uploaded.
One other query. The folders in my desktop and the files uploaded so far don't match. The file structure seem to be different. I am guessing that they will align once the upload is complete?
- Walter
Yes, they will Kaey; just give the app time to report that it's up to date.
Let me know if you come up with any other questions!
PS: You can boost the syncing process if needed by changing your bandwidth settings from the app's preferences.
Hi,
After having this issue since 5/5/20 and emailling back and forth with Noah from Dropbox Support till 7/22/20 when Maddison from Dropbox Support toke over the case and i followed all givin steps and the problem was still existing my only option after 4 MONTHS was to reinstall windows and this worked for me. its a waste of time to wait for the issue to be solved by Dropbox, just ask your IT department to reinstall windows.
Thanks,
