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Forum Discussion

Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
 
  1. Save any files and quit ALL programs.
  2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
  3. Quit Dropbox:
  4. Relaunch Finder using the following steps:
    1. Click on the Apple icon in the top left of your screen
    2. Click on "force quit"
    3. Select Finder then click "Relaunch"
  5. Restart the Dropbox application.
 
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
 
If the issue persists, or you see that a new application is causing issues please let me know.
cfront's avatar
cfront
Helpful | Level 5
6 years ago

This did not work for me. Any other solutions?

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi cfront , do you have any other cloud provider, or third party apps that might add icon overlays to your files?
     
    Do you not see the icons when running the Mac in Safe Mode, with no other apps running in the background?
    • cfront's avatar
      cfront
      Helpful | Level 5
      6 years ago
      Turned out that I was running a beta version that was messing with my icons. They still don't copy but if I set them up locally Dropbox doesn't mess with them.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Glad to hear that you were able to resolve the issue!

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