You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

msalem29's avatar
msalem29
Helpful | Level 5
7 years ago

Dropbox app on Mac not responding

I am on Mac High Sierra 10.13.3, upgraded last week. Post the upgrade, Dropbox refuses to Sync. Been using Dropbox on this Mac for the last 5 yrs but never had this problem. Even the Dropbox icon h...
desktop
Setting up the apps
sync
  • msalem29's avatar
    msalem29
    7 years ago

    OK...update

    In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.

    All I had to do was type "sudo update_dyld_shared_cache" through Terminal. 

    And restart.

    Everything works fine now. Don't ask me how it happened.  

    Cheers.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
 
Hey msalem29, thanks for posting on the Dropbox Community on this syncing issue, let me send over some steps below & we’ll take it from there, based on the results you’ll get! 
 
As an initial point of reference, can you have a look at your Activity Monitor & see if Dropbox is actively running? Following, I’d suggest checking on the files within the Dropbox folder & see if there are any icons indicating syncing :arrows_counterclockwise:/ :white_check_mark:.
 
Based on your description, it seems as if something is blocking the updater in the background, hence the app isn’t automatically loading the latest version. If you can’t run the installer (your Antivirus or some security software is creating a conflict, that’s preventing the installation from being carried perhaps?), could you disable all other programs & give our offline installer a try? 
 
 
Additionally, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your reply, since it may be the cause of the issue.
 
Keep me updated on the results here & I’ll do my best to follow-up with you. Thanks & I’ll be awaiting your next message!  
msalem29's avatar
msalem29
Helpful | Level 5
7 years ago

Hi Jane,

Checked Activity Monitor -> Only "Dropbox Finder Integration" is running. 

Checked Dropbox folder -> Does not have any syncing icons.

No, I don't use Boxifier. I've tried the offline installer multiple times but the installation is not sucessful. Does not fail. Starts but there is no response that it is completed. 

Dropbox was working fine after I upgraded to High Sierra in Nov 2017. But 2 weeks back, there was another upgrade to 10.13.3, and post that, Dropbox has stopped syncing. Icon has vanished from the Task Bar.

Please help!

  • msalem29's avatar
    msalem29
    Helpful | Level 5
    7 years ago

    OK...update

    In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.

    All I had to do was type "sudo update_dyld_shared_cache" through Terminal. 

    And restart.

    Everything works fine now. Don't ask me how it happened.  

    Cheers.

    • tbarben11's avatar
      tbarben11
      New member | Level 2
      6 years ago

      It wants a password and I don't know it.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey tbarben11, can you elaborate a bit on that for me please? Does your inquiry pertain to not being able to launch the Dropbox application on a Mac device, as what has been discussed on this thread or a different one? Are you trying to sign in on your desktop & you're unable to get going with that because you don't remember your password? Have you tried resetting it by any chance? 

        Once I have these details, I’ll try to focus on that a bit closer. Thanks in advance!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    I appreciate your detailed reply here msalem29 & I’d just like to send one additional set of troubleshooting steps, I hope you’re doing well today! 
     
    As I understand that you’ve already done some troubleshooting on your own, I’d recommend starting from scratch following these troubleshooting steps (depending on the operating system you’re running), so as to wipe any traces that may be obstructing the Updater. 
     
    Once you do, keep me updated on the outcome in your next post here & I’ll check back with you more closely. Thanks in advance & I’ll be looking forward to hearing back from you!
     
    [Edit: My connection was probably a bit delayed, as I didn't get to see your latest update before posting. Pleased to hear you got this sorted & everything is working as expected. 
     
    I'll close this discussion for the time being, though please feel free to post here again at any time in case you have any questions or feedback. I'm wishing you a relaxed weekend ahead! ]
    • phildusart's avatar
      phildusart
      Explorer | Level 4
      7 years ago

      I am having this exact same problem.

      Dropbox is not syncing, there is no icon in the top right of the icon bar, when I try and open the Dropbox application nothing happens, and when I check the Activity moniter, the only Dropbox related process is "Dropbox Finder Integration", as the previous user had.

      The Dropbox program was working well last week and syncing fine. I have tried the solution that the previous user said worked, typing "sudo update_dyld_shared_cache" through Terminal, however nothing different occured for me even after restarting.

      Dropbox was working and syncing fine last week, I don't know what has happened especially as I have not had any updates that I was aware of over the weekend.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks a lot for your detailed description of the steps you’ve followed so far phildusart, I’d happily have an additional look on the matter with you! 
         
        I’d like to point you towards third party apps that may be killing the updates in the background (eg. some users have reported that the application "Boxifier" blocks the installation from being carried correctly). To bypass this, could you disable any Security/Antivirus programs & give our Offline installer a try? 
         
        Once you do, please let me know of the outcome in your next post, so that we work on that as closely as possible. Thanks again & I’m looking forward to hearing back from you on this discussion! 

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