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Forum Discussion
Dropbox and Files App Issues (iOS 11)
Hello I am having issues using Dropbox with the Files App. When trying to attach a file to an email I can browse and select the file but when I select the file the round 'downloading' icon a...
We know about the issue where navigating into a folder whose name contains a period causes an authentication required screen to be displayed. It will be fixed in an upcoming update. Thanks for reporting!
Neil K. wrote:
I installed iOS11 within minutes of it being released. Files definitely could access Dropbox at this point just by using TouchID. Shortly after this Dropbox made a new version of their app available. It was at this point that it stopped working and displayed the message saying to disable the passcode.You're correct: from iOS 8 up until the latest version of Dropbox for iOS 11, it had the "Doc Picker" and did support passcode/Touch ID. OneDrive still uses the older Doc Picker. You'll notice it's not as seamlessly integrated into the Files app though, for example, in the Files app you can't copy files between OneDrive and e.g. iCloud or Dropbox, but you can between iCloud and Dropbox.
There are some technical limitations relating to the passcode lock in the Files app and we're looking into solutions.
Thanks for the heads up regarding this jpharrin. My wife can open the files from her computer and also from her iPad Pro directly from the Dropbox app. The problem does seem to be with opening the folder through the Files app.
Still can't navigate to folders where the name contains a full stop (.)
Other people I know are having this problem too.
DavidZDropbox Staff
We know about the issue where navigating into a folder whose name contains a period causes an authentication required screen to be displayed. It will be fixed in an upcoming update. Thanks for reporting!
Thank you. I will look forward to the update.
- Hi Neil,
Try to add a blank-space after the period, e.g. “1. A” then this folder can be opened in Files App. I tried and it’s workable for me.
- Hi David,
I had another experience. Almost of my folders having name contains a period (.) with a blank-space, e.g. “1. A”, but I still can open them when navigating into. However, I have some folders name like “folder1.10.2017” that “authentication required” is displayed when navigating into it. Then I changed folder name to “folder1. 10. 2017”, added blank-space after period (.) then instantly it’s opened normally.
I tried another tests. I created a new folder name “1.1.1” in Dropbox, then I rename by adding blank-space one by one, I have results as follows:
1/ when changing folder name to “1. 1.1” or “1.1. 1”: cannot be opened.
2/ when folder name is changed to “1. 1. 1”: can be opened.
My conclusion: either period is not contained in folder name, or period is followed by a blank-space in a folder name, then such folder can be opened without “authentication required” screen.
So, it can be an alternative solution for those who wants to keep their folder name whose contains a period until having an official update of Dropbox fixes this issue completely.
Note: When making this test the Passcode fuction in my Dropbox is off. I have not yet tried when Passcode is on. - When is this update ??
