Desktop Application Will Not Allow Existing Dropbox Folder to Be Used. Error: "The folder already contains a Dropbox directory."
I have been a happy user of Dropbox for years. Until recently . . .
Dropbox recently quit working properly. The latest issue today was that it failed to load the "platform plugin windows." The ...
You should not select the Dropbox folder but the folder you wish Dropbox to be placed in. Then it will be installed in that folder.
If its on a 2nd drive and not in a folder, simply select the Drive in the chooser window.
At least this is what I am thinking based upon your post. I made this same issue at first when trying to move Dropbox all those years ago.
The installer will let you choose the location. It on the last screen before it closes under the advanced settings. Many users myself included think Dropbox was already being installed in the default location at this point in the process but it was still waiting.
It seems I spoke too soon when I said it had found the installation it was just wasting my time checking blank disk space.That It insists on setting up a fresh copy of itself and then dowloading all the files again which when it is 220Gb is no joke. So I read the advice here and used the advanced settings to point this new installation to the existing G:\Dropbox\Dropbox (which it insisted on creating last time as it would not install in existing G:\ Dropbox). And it seemed to have found the existing files and spent 20 hours downloading and syncing files... But then all of a sudden it creates a whole lot of new directories in G:\ Dropbox and starts downloading new files until it runs out of space. To say that in a year and a half of requests and having read hundreds of exactly similar problem requests Dropbox cannot solve this simple problem of searching for and using the existing installation files shows how poorly the support operation is for this product.
So I have the above setup and have pointed the new installation to it exactly using your advanced dialog and your advised solution so now what do I do...and dont tell me to manually copy 220Gb of files in several thousand directories from G:\ Dropbox\Dropbox to G:\Dropbox
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Reach out to the Dropbox Community and get solutions, help, and advice from members.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Apps and Installations","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":3371,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2024-12-09T14:27:41.942-08:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:44":{"__typename":"Rank","id":"rank:44","position":27,"name":"Helpful | Level 5","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:49006":{"__typename":"User","id":"user:49006","uid":49006,"login":"Eric A.5","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":16,"biography":null,"topicsCount":2,"kudosReceivedCount":51,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-02-07T00:15:00.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1},"ForumTopicMessage:message:82359":{"__typename":"ForumTopicMessage","uid":82359,"subject":"Desktop Application Will Not Allow Existing Dropbox Folder to Be Used. Error: \"The folder already contains a Dropbox directory.\"","id":"message:82359","revisionNum":2,"repliesCount":58,"author":{"__ref":"User:user:49006"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:82359"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82359"},"body@stripHtml({\"truncateLength\":200})":" I have been a happy user of Dropbox for years. Until recently . . . \n\n Dropbox recently quit working properly. The latest issue today was that it failed to load the \"platform plugin windows.\" The ...","body@stringLength":"1628","rawBody":"
I have been a happy user of Dropbox for years. Until recently . . .
\n\n
Dropbox recently quit working properly. The latest issue today was that it failed to load the \"platform plugin windows.\" The Dropbox popup suggested that I reinstall Dropbox. So . . . I dutifully reinstalled Dropbox as recommended. However, I do not like to have my Dropbox located in the default . . . Users/User/Dropbox location, but on a separate hard drive.
\n\n
So as soon as Dropbox opens the first time, it starts syncing to the default location (yes, development team, that needs to be fixed too -- please include an initial inquiry on first startup after install to make sure you are using the directory the user actually wants!).
\n\n
I paused the syncing, opened the Preferences, went to \"Account\" and attempted to select a different Location, as ostensibly permitted by the preferences interface. However, when I went to the drive that contains my Dropbox, it refuses to allow me to use that location, because -- wouldn't you know it! -- there is already a Dropbox folder there. Duh! Dropbox told me to reinstall the application, but I don't want to delete everything from my computer and re-sync the entire Dropbox. Of course I already have a folder called \"Dropbox\". Just let me point to it.
\n\n
Please, please, fix this ASAP, and don't tell me that this is something you \"are aware of and are working on.\" A decent programmer could solve this issue during his lunch hour.
\n\n
Bottom line: Dropbox needs to allow the user to specify where they want the Dropbox folder to be or where it already is.
\n","kudosSumWeight":6,"postTime":"2015-02-07T00:26:55.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:82359_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":24052},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"
I have been a happy user of Dropbox for years. Until recently . . .
\n\n
Dropbox recently quit working properly. The latest issue today was that it failed to load the \"platform plugin windows.\" The Dropbox popup suggested that I reinstall Dropbox. So . . . I dutifully reinstalled Dropbox as recommended. However, I do not like to have my Dropbox located in the default . . . Users/User/Dropbox location, but on a separate hard drive.
\n\n
So as soon as Dropbox opens the first time, it starts syncing to the default location (yes, development team, that needs to be fixed too -- please include an initial inquiry on first startup after install to make sure you are using the directory the user actually wants!).
\n\n
I paused the syncing, opened the Preferences, went to \"Account\" and attempted to select a different Location, as ostensibly permitted by the preferences interface. However, when I went to the drive that contains my Dropbox, it refuses to allow me to use that location, because -- wouldn't you know it! -- there is already a Dropbox folder there. Duh! Dropbox told me to reinstall the application, but I don't want to delete everything from my computer and re-sync the entire Dropbox. Of course I already have a folder called \"Dropbox\". Just let me point to it.
\n\n
Please, please, fix this ASAP, and don't tell me that this is something you \"are aware of and are working on.\" A decent programmer could solve this issue during his lunch hour.
\n\n
Bottom line: Dropbox needs to allow the user to specify where they want the Dropbox folder to be or where it already is.
","customFields":[]},"Conversation:conversation:82359":{"__typename":"Conversation","id":"conversation:82359","solved":true,"topic":{"__ref":"ForumTopicMessage:message:82359"},"lastPostingActivityTime":"2019-05-29T04:44:37.661-07:00","lastPostTime":"2018-07-20T02:27:08.535-07:00","unreadReplyCount":58,"isSubscribed":false},"ModerationData:moderation_data:82359":{"__typename":"ModerationData","id":"moderation_data:82359","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:82359_2":{"__typename":"Revision","id":"revision:82359_2","lastEditTime":"2019-05-29T04:44:37.661-07:00"},"ForumReplyMessage:message:82365":{"__typename":"ForumReplyMessage","id":"message:82365","conversation":{"__ref":"Conversation:conversation:82359"},"author":{"__ref":"User:user:126167"},"revisionNum":1,"uid":82365,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Desktop Application Will Not Allow Existing Dropbox Folder to Be Used. Error: \"The folder already contains a Dropbox directory.\"","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82365"},"parent":{"__ref":"ForumTopicMessage:message:82359"},"body":"
It seems I spoke too soon when I said it had found the installation it was just wasting my time checking blank disk space.That It insists on setting up a fresh copy of itself and then dowloading all the files again which when it is 220Gb is no joke. So I read the advice here and used the advanced settings to point this new installation to the existing G:\\Dropbox\\Dropbox (which it insisted on creating last time as it would not install in existing G:\\ Dropbox). And it seemed to have found the existing files and spent 20 hours downloading and syncing files... But then all of a sudden it creates a whole lot of new directories in G:\\ Dropbox and starts downloading new files until it runs out of space. To say that in a year and a half of requests and having read hundreds of exactly similar problem requests Dropbox cannot solve this simple problem of searching for and using the existing installation files shows how poorly the support operation is for this product.
\n\n
So I have the above setup and have pointed the new installation to it exactly using your advanced dialog and your advised solution so now what do I do...and dont tell me to manually copy 220Gb of files in several thousand directories from G:\\ Dropbox\\Dropbox to G:\\Dropbox
","body@stringLength":"1271","rawBody":"
It seems I spoke too soon when I said it had found the installation it was just wasting my time checking blank disk space.That It insists on setting up a fresh copy of itself and then dowloading all the files again which when it is 220Gb is no joke. So I read the advice here and used the advanced settings to point this new installation to the existing G:\\Dropbox\\Dropbox (which it insisted on creating last time as it would not install in existing G:\\ Dropbox). And it seemed to have found the existing files and spent 20 hours downloading and syncing files... But then all of a sudden it creates a whole lot of new directories in G:\\ Dropbox and starts downloading new files until it runs out of space. To say that in a year and a half of requests and having read hundreds of exactly similar problem requests Dropbox cannot solve this simple problem of searching for and using the existing installation files shows how poorly the support operation is for this product.
\n\n
So I have the above setup and have pointed the new installation to it exactly using your advanced dialog and your advised solution so now what do I do...and dont tell me to manually copy 220Gb of files in several thousand directories from G:\\ Dropbox\\Dropbox to G:\\Dropbox
\n","kudosSumWeight":2,"repliesCount":0,"postTime":"2015-07-22T03:01:37.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82365_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":20666},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741699735736":{"__typename":"CachedAsset","id":"theme:customTheme1-1741699735736","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Error: \"The folder already contains a Dropbox directory.\"","moderationData":{"__ref":"ModerationData:moderation_data:82360"},"body":"
You should not select the Dropbox folder but the folder you wish Dropbox to be placed in. Then it will be installed in that folder.
\n\n
If its on a 2nd drive and not in a folder, simply select the Drive in the chooser window.
\n\n
At least this is what I am thinking based upon your post. I made this same issue at first when trying to move Dropbox all those years ago.
\n\n
The installer will let you choose the location. It on the last screen before it closes under the advanced settings. Many users myself included think Dropbox was already being installed in the default location at this point in the process but it was still waiting.
You should not select the Dropbox folder but the folder you wish Dropbox to be placed in. Then it will be installed in that folder.
\n\n
If its on a 2nd drive and not in a folder, simply select the Drive in the chooser window.
\n\n
At least this is what I am thinking based upon your post. I made this same issue at first when trying to move Dropbox all those years ago.
\n\n
The installer will let you choose the location. It on the last screen before it closes under the advanced settings. Many users myself included think Dropbox was already being installed in the default location at this point in the process but it was still waiting.
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