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Forum Discussion

demonhawk's avatar
demonhawk
Helpful | Level 6
8 years ago

Desktop app crashes in Windows 10 64-bit

My dropbox crashes everytime i click to add my private account into my dropbox. Unistall/reinstall did not solve the problem.
desktop
Setting up the apps
Windows
  • demonhawk's avatar
    demonhawk
    8 years ago

    Well, i don't know what u guys did, but it now works! i don't know why or what did the trick, because i did not change anything (?) but that's fine for me now :)

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey karlchansen, I appreciate all the time you’ve devoted in gathering all that info for us! 
 
Because you’ve mentioned that you’ve already tried to troubleshoot the issue previously, I was able to check back on our system for your open ticket & I could see that your open request has currently reached our higher-level technicians. I’ve made sure to transfer your comments on your existing correspondence there & I’ve increased your support priority internally, so as to expedite matters for oyu. 
 
Please include all relevant details on this email chain, as they have direct access to your account specifics via this channel & the’ll be able to further advise how to best resolve this issue. 
 
I hope that this is helpful to you & I’m always here in case you need further assistance, just let me know on this discussion. Happy Monday! 
csornmo's avatar
csornmo
Explorer | Level 4
7 years ago
Fixed it by changing correct voltage of my RAM memory.

Wierd that dropbox stopped worked because of that thou. LOL!

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