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Forum Discussion

nicolasnoakes's avatar
nicolasnoakes
Explorer | Level 3
4 years ago

Can't update to new shared workspace (2021 edition)

I had the exact problem described in the locked thread with the same title. I am running Windows 10 Pro 64-bit   Can't update to new shared workspace (https://www.dropboxforum.com/t5/Dropbox-file...
desktop
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey vghb, let's jump right into this! 

 

Have you tried accessing your device's task manager, and manually closing all programs? 

 

You'd also want to restart the device & ensure programs at start up are disabled, including any antivirus, Firewall, etc that could be blocking Dropbox. 

 

Keep me updated!  

vghb's avatar
vghb
Explorer | Level 3
3 years ago

Yeah, several times. I even uninstalled then reinstalled it but same error occurs. Did all the basic troubleshooting but same results.

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

     Hi vghb, could you send me a screenshot of the error message you get when trying to start the desktop app, please? 

    • vghb's avatar
      vghb
      Explorer | Level 3
      3 years ago

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi vghb, apologies for jumping in. 

         

        In general, we avoid clicking on links due to security reasons. 

         

        However, if you take a screenshot on your device, you can upload it to the forum by clicking on the small camera icon above your message box. 

         

        Hope this helps!

    • vghb's avatar
      vghb
      Explorer | Level 3
      3 years ago

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the screenshot, vghb! 

         

        In this case, I’d also suggest performing an unlink - relink of your desktop app to see if the issue will persist. 

         

        If it does, let me know and we can open a support ticket for you instead.

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