You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

nicolasnoakes's avatar
nicolasnoakes
Explorer | Level 3
4 years ago

Can't update to new shared workspace (2021 edition)

I had the exact problem described in the locked thread with the same title. I am running Windows 10 Pro 64-bit   Can't update to new shared workspace (https://www.dropboxforum.com/t5/Dropbox-file...
desktop
Setting up the apps
vghb's avatar
vghb
Explorer | Level 3
3 years ago

Dropbox error:
Your account can't be updated to the new VH Home Buyers shared workspace. Some files are being used by other applications:
Windows Explorer
To sync your files, all Windows Explorer windows, and try again

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey vghb, let's jump right into this! 

     

    Have you tried accessing your device's task manager, and manually closing all programs? 

     

    You'd also want to restart the device & ensure programs at start up are disabled, including any antivirus, Firewall, etc that could be blocking Dropbox. 

     

    Keep me updated!  

    • vghb's avatar
      vghb
      Explorer | Level 3
      3 years ago

      Yeah, several times. I even uninstalled then reinstalled it but same error occurs. Did all the basic troubleshooting but same results.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

         Hi vghb, could you send me a screenshot of the error message you get when trying to start the desktop app, please? 

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