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Forum Discussion
Can't sign in to Dropbox app on Mac despite correct password
I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
Then I enter the password and click Anmelden (sign in)
Then it will stay like this for a long time - many minutes. Eventually the window disappears but I am still not signed in to the Team account, although the computer then appears as linked on dropbox.com
- Jay
Dropbox Staff
Thanks for the info. Could you check to see how many devices you have currently connected on your account from this page? If you could also see this info for your personal account as well, that would help.
For the business account one device is listed, this MacBook Air computer (despite the Dropbox app reporting the computer as not signed in).
For the personal account there are two devices. This computer and a smartphone (Android).
I'm experiencing the exact same issue - not able to switch to a personal account on my computer - The login screen displays exactly as noted above, but it will NOT log in. Spinning hourglass just never stops. I'm able to use the web version no problem.
- Megan
Hey sherryspies4, welcome to our Community!
As a first step, can you clarify the OS you're using on your Macbook? How long has this been happening?
Also, if I were you, I'd try uninstalling the app, and then re-installing it. Can you give this a go?
Let me know of any updates!
I uninstalled and reinstalled the app to no avail and I'm using Ventura 13.4.1 OS.
