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Forum Discussion
Can't sign in to Dropbox app on Mac despite correct password
I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
Jay
Dropbox Staff
Dropbox Staff
The computer is in German, but I will translate. When I click on the menu bar icon I get a window that says at the bottom "Your files are up-to-date" At the top of that window it offers to add the linked business account. If I click "Add" nothing happens.
I see also now that after this last round of completely uninstalling and reinstalling Dropbox the personal account does not synchronize. None of my shared folders appear in my personal Dropbox folder anymore (personal Dropbox folder is empty). Note that when I go to Dropbox.com through a web browser all shared files and folders are available as expected, both personal and business team.
The Dropbox Team account has about 20 files with a total storage of maybe 5MB.
- Jay
Thanks for the info. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
No.
Note that until trying to add the Team account the personal Dropbox account was working perfectly - all files and folders syncing as expected.
