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Forum Discussion
Peter Liddel
2 years agoExplorer | Level 3
problems installing dropbox on Samsung laptop
I am a big dropbox user, and trying to install Dropbox on my laptop. But it won't do it: it offers me the chance to install it via S mode, but then tellls me that is impossible too. Any help grateful...
- 2 years ago
Yes, this utilizes the ARM architecture so it won't be possible to install the desktop app, but only the S mode one Peter Liddel
I hope this clears things up!
Peter Liddel
Explorer | Level 3
Thanks for your reply and advice. Everything works ok: I download the instaler.exe, I allow it to make changes, it initialises, it downloads, the download completes, then after a while of trying to install it tells me that my device is incompatible. IT's odd, because I am running Windows 11 Home (not in S-mode), and I have switched off S-mode in the Microsoft Store. I don't want to download the Dropbox Lite as that lacks the features I need. Any other advice very welcome, and thank you again!
Megan
2 years agoDropbox Staff
Hey Peter Liddel, I know this might sound trivial, but can you check again and make sure that these are the steps you followed, to switch out of the S mode?
Once that's done, can you try to restart your device, please?
- Peter Liddel2 years agoExplorer | Level 3
Thanks for this: I think I am out of S mode: see below for what Store tells me. I'll try restarting now...
- Peter Liddel2 years agoExplorer | Level 3
after restart, same thing happened again. Again, if you have any ideas I am very grateful indeed!
- Walter2 years agoDropbox Staff
Hey Peter Liddel, sorry to jump in, but could you clarify your device's processor? Is it an INTEL processor or an ARM one perhaps?
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