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matthewp's avatar
matthewp
Helpful | Level 6
2 years ago

Online-only and available offline file options do not appear

Hello
I'm getting different online offline file options from other colleagues on a shared company account. I get the option to make a file offline, but then I'm unable to get an option to return file to online? When I go preferences under Sync on my account settings, there seems to be a missing top section in the panel which my other colleagues have also, not sure if this is the issue? If so how can I get access to this missing section in my preferences?
Thanks

desktop
Dropbox Pro
Mac
sync
  • matthewp's avatar
    matthewp
    2 years ago

    Thank you - I reinstalled and now have the options of online/offline for each file.
    I think I didn't click on the option for dropbox accessibility on the previous installation 🙂👍

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    @matthewp wrote:

    I get the option to make a file offline, but then I'm unable to get an option to return file to online? When I go preferences under Sync on my account settings, there seems to be a missing top section in the panel ...

    Can you provide screenshots showing the areas you're referring to (be sure to mask any private information)? Also, what operating system and Dropbox version are you running?

    • matthewp's avatar
      matthewp
      Helpful | Level 6
      2 years ago

      Hi Rich 

      Thanks for your reply, my operating system is Ventura 13.0 the dropbox version is v180.4.4912
      Attached screen shots showing how my Sync preferences panel looks compared to my colleagues.
      Mine is missing the 'storage of new files section'.

      My Screen

      Colleagues Screen

       
      Also screenshots showing how I don't have the option of right clicking a file to turn back onto online only after activating 'make available online'

      Before

       

      After


      Thanks 👍 

       




       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey matthewp, thanks for bringing this to our attention.

         

        Are both yours and your colleague's computers linked to the same Dropbox account?

         

        And what kind of Dropbox plan are you both on?

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