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This happened before and a simple uninstall/reinstall did the trick. Last week, the always connecting issue happened again. I tried reinstalling the ...","body@stringLength":"1331","rawBody":"

I badly need help with my dropbox desktop client. This happened before and a simple uninstall/reinstall did the trick. Last week, the always connecting issue happened again. I tried reinstalling the client even to a newer version but it now says, \"No internet connection\". The issue first happened in my laptop. Thinking that it was only in my laptop, I checked my pc and noticed that the very same problem is also there.
\nI have searched high and low for a solution and based on the multiple suggestions from people with a similar problem, I have made these troubleshooting steps to no avail.
\n1. Uninstall, reinstall (even removing the %appdata% folder)
\n2. Run windows 8.1 in safe mode with networking
\n3. Tried resetting netsh
\n4. Changed the preferences to \"No proxy\" and making sure that my connections are set to \"no proxy\" as well
\n5. Turned off all firewalls and antivirus programs.
\n5. Tried resetting my modem and router (thinking that it might be a connection problem).
\n6. Hardwired both my pc and laptop
\n7. Scanned my laptop and pc for malwares but none have been found (maybe far-fetched but worth trying)

\n\n

My PC is on windows 7 while my laptop is on windows 8.1. What's troubling me is I can't access dropbox even on safe mode.
\nPlease help. Thanks!

\n","kudosSumWeight":1,"postTime":"2015-06-07T17:49:00.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11762_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10412},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I badly need help with my dropbox desktop client. This happened before and a simple uninstall/reinstall did the trick. Last week, the always connecting issue happened again. I tried reinstalling the client even to a newer version but it now says, \"No internet connection\". The issue first happened in my laptop. Thinking that it was only in my laptop, I checked my pc and noticed that the very same problem is also there.
\nI have searched high and low for a solution and based on the multiple suggestions from people with a similar problem, I have made these troubleshooting steps to no avail.
\n1. Uninstall, reinstall (even removing the %appdata% folder)
\n2. Run windows 8.1 in safe mode with networking
\n3. Tried resetting netsh
\n4. Changed the preferences to \"No proxy\" and making sure that my connections are set to \"no proxy\" as well
\n5. Turned off all firewalls and antivirus programs.
\n5. Tried resetting my modem and router (thinking that it might be a connection problem).
\n6. Hardwired both my pc and laptop
\n7. Scanned my laptop and pc for malwares but none have been found (maybe far-fetched but worth trying)

\n\n

My PC is on windows 7 while my laptop is on windows 8.1. What's troubling me is I can't access dropbox even on safe mode.
\nPlease help. Thanks!

"},"Conversation:conversation:11762":{"__typename":"Conversation","id":"conversation:11762","solved":true,"topic":{"__ref":"ForumTopicMessage:message:11762"},"lastPostingActivityTime":"2022-07-26T01:08:54.117-07:00","lastPostTime":"2015-08-07T21:07:30.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:11762":{"__typename":"ModerationData","id":"moderation_data:11762","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11762_3":{"__typename":"Revision","id":"revision:11762_3","lastEditTime":"2022-07-26T01:08:54.117-07:00"},"ForumReplyMessage:message:11763":{"__typename":"ForumReplyMessage","id":"message:11763","conversation":{"__ref":"Conversation:conversation:11762"},"author":{"__ref":"User:user:278376"},"revisionNum":1,"uid":11763,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: \"No internet connection\"","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11763"},"parent":{"__ref":"ForumTopicMessage:message:11762"},"body":"

To add, I can't understand why both my PC and laptop were affected. My wife on a different laptop has no issues at all with hers!

","body@stringLength":"136","rawBody":"

To add, I can't understand why both my PC and laptop were affected. My wife on a different laptop has no issues at all with hers!

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I had the same issue and called my ISP, the guy was really helpful and we noticed that the DNS was not updating correctly so it had to be updated either on the ISP side, the DSL, the Router or on the PC directly.  I entered it on my PC Network connection and it started working right away.  you can use the google DNS or Opendns ip.

\n

 

\n

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2015-08-07T21:07:30.000-07:00","lastPublishTime":"2019-08-05T16:29:21.069-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":10383},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:11762/message:11767","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1174","rawBody":"

I had the same issue and called my ISP, the guy was really helpful and we noticed that the DNS was not updating correctly so it had to be updated either on the ISP side, the DSL, the Router or on the PC directly.  I entered it on my PC Network connection and it started working right away.  you can use the google DNS or Opendns ip.

\n

 

\n

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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